Troubleshooting Specialist

The Role:

You will support drivers and depots remotely via video calls, guiding them through troubleshooting steps to resolve device issues without requiring a site visit.

Key Responsibilities:

• Conduct video troubleshooting sessions / sometimes multiple sites per day

• Guide users through resets, cable checks, and device setup

• Use Teams, potentially Intercom, for live support

• Start early, around 6am Europe time, to align with depot activity

• Log all interactions and outcomes clearly

• Identify trends and recurring issues

• Provide daily summaries and insights to the team

Requirements:

• Fluent in relevant European languages strong English

• Clear communicator, able to guide non-technical users

• Highly organised with strong documentation skills

• Comfortable working in a fast-paced, high-volume environment

• Calm under pressure, structured in approach