Ahmed Maghraoui

Multilingual customer service professional with 5+ years of experience in customer care, translation, and client communication across international companies. Fluent in French, English, and Arabic, with strong problem-solving and communication skills.

Customer care representative (French + English) at Hugo Boss (2022-11 – Present)

As a Customer Service Advisor at Hugo Boss, I'm a representative of the brand, responsible for delivering exceptional customer service and ensuring customer satisfaction.

Freelance translator at Elissa translation services (2020-10 – Present)

I work as a freelance translator with a company owned by one of my teachers. I perform translation tasks a few times a month on a freelance basis.

Customer care representative (French) at Sykes (Play Station) (2018-07 – 2019-03)

Handled French-speaking customer inquiries and complaints related to PlayStation accounts, including payment issues and technical support requests.

Cooperation Assistant at International Committee of The Red Cross (2016-11 – 2017-05)

Wrote weekly reports of the joint activities between ICRC and LRC (Libyan Red Crescent). Translated documents and correspondence from Arabic to English and vice versa.

Freelance English Language Teacher at Amilcar private primary School (2010-09 – 2015-02)

Gave English language lessons to 5th and 6th-grade students, including reading, writing and spelling lessons. Assisted with evaluation and reporting on each student's progress.

Customer service advisor at Vistaprint (2015-04 – 2016-04)

Answered calls, responded to emails, and resolved customers' claims and issues related to their order.

Master of Arts in English philology – Georg August university (2017 – 2022)

Bachelor degree in English language and linguistics – The Higher Institute of Languages (2006 – 2010)