Support Analyst I, Affirma Consulting Ireland Limited (for Microsoft),
Dublin A U G U S T 2 0 2 2 — N O V E M B E R 2 0 2 2
- Work as a part of Microsoft OneVet Team in helping to protect Microsoft customers, reputation and brand by executing key vetting tasks
- Work closely with internal and external stakeholders in a support queue and the OneVet platform to ensure Microsoft Partners, Suppliers, Developers and Academic Institutions are properly vetted before entering Microsoft's payment eco-systems
- Review and respond to support queries from various Microsoft stakeholders within required Service Level Agreement (SLA)
- Support daily review and upload of Anti-Corruption reports
- Apply basic rules applicable for categorizing Anti-Corruption reports into risk levels
- Overflow support for execution of Annual Vetting Cycle volumes
- Confidently manage multiple stakeholders expectations at once
- Demonstrate an ability to communicate and empathize with customers directly to deliver best practice resolutions
Project Coordinator (IoT), Affirma Consulting Ireland Limited (for
Microsoft), Dublin
J A N U A R Y 2 0 2 2 — J U LY 2 0 2 2
- Work as a part of the IoT Accelerate Team for End Customer Incentive Funds
(ECIF) program
- Lead and coordinate all APAC projects received within the IoT Investment
Desk
- Review new project submissions/funding requests to ensure they meet program requirements
- Monitor project execution, invoicing process and consolidate the reporting
- Assist project requestors with any queries throughout the process
- Communicate and build strong relationships with internal and external stakeholders to help accelerate program funding
- Assist with the supplier on-boarding process for ECIF program
- Manage budget for IoT Marketing activities - create Statements of Work and
Purchase Orders, overlook Invoice and Proof of Execution submissions, track payments, etc.
- Compile QBRs with other team members and present them to the management
- Identify pain points in current process and propose improvements
Support Analyst II, Affirma Consulting Ireland Limited (for Microsoft),
Dublin
N O V E M B E R 2 0 1 9 — J A N U A R Y 2 0 2 2
- Work as part of the Co-Sell Deal Review Team
- Investigate and adjust potential registration discrepancies and flagging sales trends related to potential fraud and/or inaccurate execution
- Manage highly visible compliance and audit processes for the entire Co-sell program
- Work directly with Customers, Sellers and Stakeholders to ensure deals are properly registered reviewed and adjusted, before receiving program incentives
- Prepare and execute high value, Partner facing deal reviews
- Analyze, monitor and report Partner and Seller registration and review trends
- Execute systematical adjustments in multiple Microsoft tools/platforms
- Learn and understand program rules, standards and infrastructure to support diverse set of stakeholders
- Support and report Partner/Seller concerns internally and externally
Senior Process Executive, Infosys BPM Limited (for Microsoft), Dublin O C T O B E R 2 0 1 8 — N O V E M B E R 2 0 1 9
- Complete analysis and investigations of queries related to Microsoft
Contracts, with regular update to partners and customers via email
- Review Agreements/Orders to ensure all legal requirements are met and documentation is complete
- Validate contractual information, entering and coordinating
Agreements/Orders
- Provide post-sales support to Partners and Customers
- Complete resolution on complex queries within the agreed service level, using different tools and escalation channels provided
- Maintain strict service levels (SLAs) with client activities
- Processing high revenue cases and making sure they are in compliance with
SOX procedure
- Serve as support to less experienced agents
Sales Assistant, Zara Ireland Ltd, Dublin
J U LY 2 0 1 7 — O C T O B E R 2 0 1 8
- Serve as the main point of contact for Zara’s clients, while managing and collaborating with different in-house stakeholder i.e. suppliers, management and team members
- Assure a high level of customer satisfaction through excellent sales service
- Maintain noteworthy store condition and visual merchandising standards
- Monitor product availability in store and ensure the store operates efficiently
- Support with training and on-boarding of new team members
