Amin Khalesian

Product Operations professional with 7+ years of experience spanning UX/product design, operational reporting, and process documentation across fintech, civil engineering tech, and high-volume operational environments. Brings a rare combination of product design thinking (UX background) and analytical rigour (SQL, Excel VBA, Power BI, Tableau) to product and business operations roles. Experienced working within Agile/Scrum environments, contributing to sprint planning, backlog prioritisation, and OKR-aligned reporting frameworks.

Proven track record of improving operational efficiency through structured KPI tracking, process documentation, and dashboard design. Based in Berlin with full EU work authorisation. English C1; German B1 certified.

Trust & Safety Customer Expert at Teleperformance (2024-03 – Present)

On-site role in Trust & Safety Division within a high-volume, SLA-driven content operations environment.

• Consistently achieved 99–100% shift adherence and reduced average handling time from 60.9s to 30.2s over six months — a 50% efficiency improvement — within a high-volume, SLA-driven content operations environment.
• Tracked and reported personal and team KPIs (accuracy, throughput, AHT, effective hours) on a daily and monthly basis through structured 1-2-1 performance review cycles, maintaining accuracy at or near the 95% target across consecutive months.
• Identified and documented operational edge cases and workflow inconsistencies; feedback adopted by QA and Policy teams to improve decision logic and reduce recurring errors in the review pipeline.

UX / Product Designer (Freelance, Single-Client Engagement) at Fuzzyrisk (2021-10 – 2024-03)

• Sole designer for a B2B SaaS platform serving 100+ enterprise clients (banks and insurance companies), enabling civil engineers to input raw project data and generate structured, visually clear risk assessment reports.
• Designed end-to-end product experience across the data input, processing, and report output flows — transforming complex raw datasets into accessible, decision-ready visual formats aligned with client operational needs.
• Collaborated directly with the founding team and client stakeholders to define product requirements, iterate on UX based on user feedback, and align design decisions with business and operational constraints.
• Contributed to product roadmap discussions and backlog prioritisation in an Agile/Scrum environment, ensuring design work was sequenced in alignment with sprint goals and OKR-driven product milestones.
• Delivered all design artefacts (user flows, wireframes, high-fidelity prototypes, design specifications) independently, maintaining documentation standards that allowed engineering handoff without ambiguity.

Digital Products & Operations Consultant at Kharazmi Brokerage Co. (2018-02 – 2021-10)

Hybrid role in a regulated brokerage environment.

• Analysed internal sales and operational data in a regulated brokerage environment, producing monthly reporting outputs used directly by senior management to support business decisions.
• Partnered with IT and business teams to document 10+ core operational workflows and reporting logic, reducing recurring operational issues through improved process visibility and cross-team clarity.
• Standardised internal reporting templates across business and technical teams, eliminating inconsistent metric interpretations and reducing ad-hoc data requests across departments.
• Contributed to digital product improvement initiatives that increased operational clarity, reducing reliance on informal, undocumented knowledge and improving onboarding speed for new analysts.

Master of Arts in Innovation & Entrepreneurship – Concordia University Chicago (2023-00 – 2025-05)

Bachelor of Science in Civil Engineering – Mohaghegh Ardabili University (2011-00 – 2014-00)