Amyria Hannah

Certified Medical Assistant with 2+ years of experience providing compassionate patient care in fast-paced healthcare environments. Skilled in vital signs, EHR documentation, patient intake, scheduling, and assisting with clinical procedures. Strong communication and multitasking abilities with a proven commitment to high-quality patient care and office efficiency.

Willing to relocate to: Augusta, GA

CMA/CNA at Savannah River Nursing (2025-09 – 2025-12)

• Assisted patients with daily living activities including bathing, dressing, grooming, and meals
• Helping patients move, walk, or transfer between bed and wheelchair, while ensuring comfort and safety
• Monitored and recorded vital signs accurately
• Reported patient condition changes to nursing staff promptly
• Maintained accurate patient documentation and professional communication
• Kept patient rooms clean, organized, and sanitized equipment regularly

CMA at Connect Care management (2025-06 – 2025-09)

• Scheduled patient appointments and managed virtual check-ins for telehealth visits
• Verified patient information, medical history, and insurance documentation
• Assisted providers with virtual patient care and follow-up coordination
• Documented patient information accurately in electronic health records (EHR)
• Communicated professionally with patients regarding medications, treatment plans, and appointment instructions
• Monitored messages, phone calls, and patient concerns to ensure timely provider response
• Maintained patient confidentiality and HIPAA compliance during all interactions

Medical Assistant at Upperline Health (2024-10 – 2025-06)

• Monitored and recorded patient vital signs accurately for 30+ patients daily
• Assisted providers with examinations and clinical procedures while maintaining patient comfort
• Prepared and maintained clean, fully stocked examination rooms to ensure efficient patient flow
• Assisted physicians with in office minor surgical procedures, maintaining sterile environments and equipment
• Managed patient scheduling, intake documentation, and EHR updates in a fast-paced office
• Educated patients on follow-up care instructions and medication information
• Maintained HIPAA compliance and confidentiality standards

Medical Assistant Internship at Martinez Urgent Care (2023-11 – 2024-05)

• Assisted physicians with patient exams, injections, and suture removal
• Collected and processed lab specimens including urine
• Monitored and recorded patient vital signs accurately for 30+ patients daily
• Prepared and maintained clean, fully stocked examination rooms to ensure efficient patient flow
• Educated patients on follow-up care instructions and medication information
• Managed patient scheduling, intake documentation, and EHR updates in a fast-paced office

Healthcare Customer Service Representative at TTEC (2023-09 – 2024-04)

• Improved patient satisfaction by 20% through effective communication and problem resolution
• Handled high-volume inbound calls, resolving complex healthcare-related inquiries
• Maintained detailed and accurate records of patient interactions
• Consistently recognized for delivering high-quality customer support in a remote setting

Customer Service Representative at Central Research (2022-10 – 2023-04)

• Assisted customers with student loan forgiveness programs and payment inquiries
• Resolved complex issues with accuracy and professionalism
• Managed high call volumes while maintaining strong attention to detail
• Improved customer experience through timely and effective solutions

Customer Service Representative at Sitel (2021-09 – 2022-03)

• Verified customer identities securely for insurance services
• Assisted with policy payments and plan selection
• Increased customer retention through personalized service and support

Customer Service Representative at Teleperformance USA (2021-05 – 2021-09)

• Assisted customers with selecting and optimizing 5G plans
• Analyzed customer needs to provide tailored solutions
• Contributed to improved customer satisfaction and service efficiency

Medical assistant diploma in Medical Assistant – Miller-Motte College (2023-01 – 2024-12)

High school diploma – Hephzibah High School (2021-01 – 2021-12)