CMA/CNA at Savannah River Nursing (2025-09 – 2025-12)
- Assisted patients with daily living activities including bathing, dressing, grooming, and meals
- Helping patients move, walk, or transfer between bed and wheelchair, while ensuring comfort and safety
- Monitored and recorded vital signs accurately
- Reported patient condition changes to nursing staff promptly
- Maintained accurate patient documentation and professional communication
- Kept patient rooms clean, organized, and sanitized equipment regularly
CMA at Connect Care management (2025-06 – 2025-09)
- Scheduled patient appointments and managed virtual check-ins for telehealth visits
- Verified patient information, medical history, and insurance documentation
- Assisted providers with virtual patient care and follow-up coordination
- Documented patient information accurately in electronic health records (EHR)
- Communicated professionally with patients regarding medications, treatment plans, and appointment instructions
- Monitored messages, phone calls, and patient concerns to ensure timely provider response
- Maintained patient confidentiality and HIPAA compliance during all interactions
Medical Assistant at Upperline Health (2024-10 – 2025-06)
- Monitored and recorded patient vital signs accurately for 30+ patients daily
- Assisted providers with examinations and clinical procedures while maintaining patient comfort
- Prepared and maintained clean, fully stocked examination rooms to ensure efficient patient flow
- Assisted physicians with in office minor surgical procedures, maintaining sterile environments and equipment
- Managed patient scheduling, intake documentation, and EHR updates in a fast-paced office
- Educated patients on follow-up care instructions and medication information
- Maintained HIPAA compliance and confidentiality standards
Medical Assistant Internship at Martinez Urgent Care (2023-11 – 2024-05)
- Assisted physicians with patient exams, injections, and suture removal
- Collected and processed lab specimens including urine
- Monitored and recorded patient vital signs accurately for 30+ patients daily
- Prepared and maintained clean, fully stocked examination rooms to ensure efficient patient flow
- Educated patients on follow-up care instructions and medication information
- Managed patient scheduling, intake documentation, and EHR updates in a fast-paced office
Healthcare Customer Service Representative at TTEC (2023-09 – 2024-04)
- Improved patient satisfaction by 20% through effective communication and problem resolution
- Handled high-volume inbound calls, resolving complex healthcare-related inquiries
- Maintained detailed and accurate records of patient interactions
- Consistently recognized for delivering high-quality customer support in a remote setting
Customer Service Representative at Central Research (2022-10 – 2023-04)
- Assisted customers with student loan forgiveness programs and payment inquiries
- Resolved complex issues with accuracy and professionalism
- Managed high call volumes while maintaining strong attention to detail
- Improved customer experience through timely and effective solutions
Customer Service Representative at Sitel (2021-09 – 2022-03)
- Verified customer identities securely for insurance services
- Assisted with policy payments and plan selection
- Increased customer retention through personalized service and support
Customer Service Representative at Teleperformance USA (2021-05 – 2021-09)
- Assisted customers with selecting and optimizing 5G plans
- Analyzed customer needs to provide tailored solutions
- Contributed to improved customer satisfaction and service efficiency
