Avi Verma

experienced security operations manager currently working at Pan Pacific Vancouver ,5 star Hotel. excellent communication, pertinent , problem solving skills.

 A good listener and communicator by effectively conveying information verbally and in writing Excellent organization & pertinent interpersonal skills Ability to work under pressure in a fast paced environment Pro-Serve Certified in addition to full knowledge of WHIMS Fluent in spoken & written English, Punjabi & Hindi as well as conversationalcognizance of French. BCLC certified for selling lottery and propane certification Team Player & a self-starter, with the ability to work independently as required Class 4 Valid Driver's license with ability to drive standard and automatic Typing speed of 45 WPM with in depth knowledge of PC applications. Enthusiastic, knowledge-hungry learner, eager to meet challenges and quicklyassimilate new concepts Occupational First Aid level 2 certified with CPR level C and use of AED (automatic external defibrillator) A professional attitude and courteous with clients, superiors and colleagues Persistence in working environments and willingness to overcome predicament Quick learner from Supervisors who welcomes and accepts challenges while remainingwithin the ambit of all laid down guidelines and procedures Basic security training from Advanced learning centre. Advanced security license from JIBC with authority to use restraints. Crisis prevention intervention, Health care use of force training and PVPC certificates from Paladin security. 7 bands in IELTS with excellent phone answering skillsWORK EXPERIENCE.Pan Pacific Vancouver (May 28- present )Security officer/First aid attendant.Did regular patrols of hotel keeping safety of guests a top priority.Locked up offices after business hoursNoted fire safety,security and safety problems during the shift and took preventative measures and informed rooms division managerEnsured all security precautions were taken at special functions protecting the associates from acts of obnoxious guestsChecked all unattended cash drawers and maintained general surveillance when hotel funds at riskAdministering first aid to hotel guests when neededRespond to all reported disturbance calls from hotel , world trade centre and removing undesirable person from hotel property. Paladin security (May 18, 2018- Continued)Conducting regular patrols of property to keep intruders and panhandlers away whileensuring safety of patrons.Making sure all doors are locked after business hours and CCTV Monitoring.Answering phone calls and responding to any emergencies /alarms and providingcustomer service.Acting as a visual deterrent to keep the property and people safe from all potential law breakers.Liaising with law enforcement in the event public safety is threatened and de escalating situations before theybecome violent.Providing first aid in accordance with Worksafe BC Standards.SupervisorSilverdale Husky - August 2015 to Oct 2017Supervise and coordinate sales staff and cashiersAssign duties to sales workers and attendants.Sell merchandise, maintain and order specific inventoryResolve customer complaintsPrepare daily reports for review by managementCalculate the total payment received at the end of work shift and reconcile with total salesVerify age of customers when selling lottery tickets and tobacco productsCount cash and make safe drops at regular intervalsGive regular dips and details to Scamp instructors for refueling diesel, premium and regular gasStock shelves, fill propane for barbeque cylinder and auto propane for heating purposesEnsuring safe work environment while working at all times.Night auditor and Guest service agentMountain Retreat Hotel and Suites -SQUAMISH (March 2016- June 2017)Answering phone calls, making reservations including check-ins and checkoutsInforming guests to the hotel amenitiesBalancing the daily activity reports at the end of the dayResolving guest complaints with utmost professional service while working up to the hotel's standardsChecking the chlorine level in pool while ensuring all safety standards in the water slide area andreporting any incidents to the manager

Hospitality and resort management , toronto ,ontario