Aykut Avci

Junior Data Analyst

Talente

Berlin, Berlin0Mitglied seit 13. Dezember 2021

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Über

Recently graduated from Ironhack Berlin Data Analytics Bootcamp and looking for an entry-level position

Berufserfahrung

MAJOREL BERLIN GMBH (CX and Business Process Outsourcing Company) Berlin

Social Media Content Moderator Oct 2016 – Jul 2022

Operated all functions of customer-specific IT systems/databases/tools
Evaluated social media content in accordance with customer standards and guidelines keeping an accuracy rate above 98% and AHT lower than 30 seconds.
Acquired comprehensive knowledge of customer regulations (policies) and continuous updates
Edited and checked the content by analyzing text, image and video content
Reviewed user-made reports that flag offensive postings
Forwarded customer inquiries to the appropriate department, if necessary, processed customer concerns via other channels (e-mail, call)
Facilitated internal processes by identifying inefficiencies within the workflows
Recognized market-specific trends and made suggestions to handle them efficiently (e.g. in the context of meetings)

Ausbildung

IRONHACK BERLIN (Intensive Data Analytics Bootcamp) Berlin

Aug 2022 - Oct 2022

Methodologies used: E2E Analysis, Data Mining (APIs, Web Scraping), Data Visualization, Data Pipelines, Statistics, Business Intelligence, Supervised and Unsupervised Machine Learning

Final Project: Conversion Prediction

Developed a supervised ML model(Random Forest with Hyperparameter Tuning) to predict If a bank customer would subscribe a term deposit. Obtained a model with 0.89 Accuracy and 0.88 Recall on Test Set.

Mid-Term Project: Target parameter prediction of a bioscientific device based on geometrical features Collaborated with a partner and developed a Linear Regression model by using key selected production parameters. Obtained a model with R2 = 0.80 and RMSE = 23.21