Support Services Specialist
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Dedicated customer service professional with extensive experience. Proven ability to resolve issues efficiently, manage customer relations, and provide exceptional service. Adept at using CRM tools and thriving in fast-paced environments.
Sitel Group, Berlin, Germany | Oct 2019 – 2022
● Communicated with customers via email and phone, resolving issues and troubleshooting technical problems effectively.
● Created and managed customer records using Salesforce CRM software.
● Consistently received positive feedback for outstanding customer service.
Governmental Company SAAF, Damascus, Syria | May 2010 – Nov 2012
● Managed incoming and outgoing calls using a sophisticated mailing system.
● Directed calls to staff, departments, and external/internal entities.
Layaly Music Shop, Damascus, Syria | Feb 2008 – Apr 2010
● Worked in a music shop specializing in cassettes and CDs.
● Assisted customers with their purchases, providing knowledgeable recommendations and ensuring a positive shopping experience.
Natural Aluminum Products Manufacturer, Damascus, Syria | Jan 2007 – 2008
● Performed routine inspections and quality tests, ensuring product standards and safety regulations were met consistently.
● Documented quality assurance activities and created comprehensive audit reports.
Save The Children, Beirut | 2014
