Dispatcher Coordinator at Acertus (2022-09 – Present)
- Receive emergency an non-emergency call on the weekends
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Enter data in computer system and maintain logs and records of calls, activities and other information
Team Lead Supervisor at UPS (2019-09 – Present)
- Manage the daily accountability of assigned company employees including clerical staff, DOT assigned drivers, and warehouse personnel as it relates to time management, DOT compliance, OSHA, C-TPAT, operations, equipment usage, facilities, company policies, and the discipline of the same
- Ensures proper chain of communication to and from co-workers, carriers, customers, shippers, suppliers notifying the supervisor or manager on duty ensuring prompt escalation of service issues or safety related concerns to team for resolution
- Administers and/or supports the enforcement, review, reporting and compliance of Hours of Service (HOS) and driver logs in accordance with DOT Regulation and company policy in coordination with the Compliance Department and Operations Manager
- Completes Ride-Alongs with assigned drivers to capture data on driver performance, driver safety checks, route usage, route time-lines, route optimization, and customer service to better optimize service and fleet use
Business Office Manager at Family Physical Therapy and Wellness (2016-03 – 2019-06)
- Provide direct treatment services as needed, entering the rotation in the event of staff crisis (illness, injury, other absence) or team vacancy, when applicable
- Send Final Invoice to clients, read proposal/contract to see the rates, and budget
- Quickbooks, SharePoint job site setup
- Assist with input/management of vendor invoices Review Time Card Entries/Review AR Report and Follow-up on Unpaid Invoices
Asset Management Specialist at Scientific Games (2010-11 – 2014-10)
- Provided troubleshooting support for software used in utility maintenance and asset management
- Performed office projects using Access, SQL, and SL project setup
- PM Spreadsheet, Monitoring project Budgets, and Update PM Spreadsheet with Project Status
- Compiled, verified, and reported periodic statistical information to management regarding trends in customer escalations
- Assisted in the development/completion of projects and making recommendations to appropriate personnel
Human Resource Manager (Hotel General Manager) at Collegiate Village Inn (2005-05 – 2010-10)
- Provided overall leadership, guidance, and direction to the hotel management team
- HR Recruiter and trained new staff, Prepare Draft Invoice
- Implemented a marketing plan to attract more customers
- Assisted with hotel renovations in preparation for property sales
- Onboarding
- Managed 240 employees; approved budgets; and handled complaints from guests and employees
Human Resource Generalist at Dollar General Corporation (2001-03 – 2005-05)
- Responsible for the management of the bidding, planning, purchasing, scheduling, delegating, and customer service operations
- Created employment, compliance, compensation, and benefits reports
- Onboarding
- HR Recruiter and trained new staff
- Used Quickbooks/ Spreadsheet and Accounting billing cycle
- Make sure Project stays within Budget
- Send reminder email after sending invoices
- Review AR Report and Follow-up on Unpaid Invoices
