Devan Heissenberg

DIGITIAL SALES REPRESENTATIVE at Concentrix/HP (2024-05 – Present)

• Managed customer accounts, enhancing relationships and boosting retention.
• Developed tailored sales strategies to drive online revenue growth.
• Analysed sales data to forecast trends and inform business decisions.
• Created engaging online presentations to showcase products and services.

CX SPECIALIST at EVA Global (2023-12 – 2024-03)

• Delivered exceptional customer service via multi-channel support.
• Resolved escalated customer issues, improving satisfaction scores monthly.
• Analysed customer feedback to enhance service quality and processes.
• Trained new staff on CX protocols to ensure consistent service levels.

RETAIL MANAGEMENT ASSISTENT at Snipes (2020-08 – 2023-04)

• Oversaw daily store operations, ensuring compliance with policies.
• Managed inventory levels, optimising stock and minimizing waste.
• Trained and mentored staff, improving team performance and sales.
• Coordinated promotional events to increase customer engagement and sales.

NIGHTMANAGER PART TIME at The Eight (2021-06 – 2023-04)

• Supervised night staff, ensuring all operations ran smoothly.
• Managed guest relations, resolving issues with prompt, friendly service.

SALES ASSISTENT at Snipes (2019-05 – 2020-06)

FITNESS COACH at Clever Fit (2018-03 – 2019-04)

U19 BASKETBALL BUNDESLIGA at Hamburg Sharks (2016-06 – 2018-04)

SALES REPRESENTATIVE at Innovafair (2014-07 – 2016-05)

HIGH SCHOOL DIPLOMA – Realschule Bad Lippspringe (2014)

ELEMANTARY SCHOOL DIPLOMA – Grundschule Schlangen (2008)