DIGITIAL SALES REPRESENTATIVE at Concentrix/HP (2024-05 – Present)
- Managed customer accounts, enhancing relationships and boosting retention.
- Developed tailored sales strategies to drive online revenue growth.
- Analysed sales data to forecast trends and inform business decisions.
- Created engaging online presentations to showcase products and services.
CX SPECIALIST at EVA Global (2023-12 – 2024-03)
- Delivered exceptional customer service via multi-channel support.
- Resolved escalated customer issues, improving satisfaction scores monthly.
- Analysed customer feedback to enhance service quality and processes.
- Trained new staff on CX protocols to ensure consistent service levels.
RETAIL MANAGEMENT ASSISTENT at Snipes (2020-08 – 2023-04)
- Oversaw daily store operations, ensuring compliance with policies.
- Managed inventory levels, optimising stock and minimizing waste.
- Trained and mentored staff, improving team performance and sales.
- Coordinated promotional events to increase customer engagement and sales.
NIGHTMANAGER PART TIME at The Eight (2021-06 – 2023-04)
- Supervised night staff, ensuring all operations ran smoothly.
- Managed guest relations, resolving issues with prompt, friendly service.
SALES ASSISTENT at Snipes (2019-05 – 2020-06)
FITNESS COACH at Clever Fit (2018-03 – 2019-04)
U19 BASKETBALL BUNDESLIGA at Hamburg Sharks (2016-06 – 2018-04)
SALES REPRESENTATIVE at Innovafair (2014-07 – 2016-05)
