Drf

Customer-focused Front Office Receptionist with 4+ years of hospitality and office administration experience in Bahrain. Bilingual in English and Arabic; proficient with Opera PMS/Opera Cloud, IDS multi-line phone systems and Microsoft Office. Known for delivering warm, efficient check-ins, resolving guest issues quickly, accurately managing payments and records, and increasing ancillary revenue through targeted upselling to boost guest satisfaction and operational efficiency.

FRONT OFFICE RECEPTIONIST at Nordic Resort (2025-08 – Present)

• Deliver a warm, efficient welcome and manage check-ins/check-outs using Opera PMS/Opera Cloud to ensure accurate guest records and fast throughput.
• Operate a multi-line telephone system to handle high-volume enquiries, reservations and guest requests in English and Arabic.
• Prepare daily operational and financial reports, reconciling transactions and highlighting discrepancies for management.
• Resolve guest complaints promptly, applying service recovery techniques to restore satisfaction and protect reputation.
• Coordinate with housekeeping, maintenance and F&B to guarantee timely room readiness and seamless guest experiences.
• Promote room upgrades and hotel services through polite, targeted upselling to increase ancillary revenue.
• Train and mentor new front-desk staff on reservation procedures, system use and guest service standards.
• Maintain confidentiality of guest information and ensure organized front desk operations.

HOTEL RECEPTIONIST at Barcelo hotel & Residences (2025-05 – 2025-08)

• Greeted guests with a friendly, helpful attitude and assisted with smooth arrivals and departures.
• Answered and directed incoming calls on a multi-line system, resolving enquiries and connecting guests to the right teams.
• Maintained the reception area keeping brochures, forms and information up to date and accessible.
• Used Microsoft Office to update records, draft correspondence and keep tracking logs accurate.
• Managed incoming and outgoing mail and shipments, ensuring timely distribution and dispatch.
• Processed credit card transactions and reconciled receipts to support month-end closing procedures.
• Handled reservation changes, cancellations and new bookings efficiently and politely to minimise guest disruption.

HOTEL RECEPTIONIST at Ramee Palace Hotel (2023-04 – 2025-04)

• Greet guests and visitors with a warm, welcoming attitude.
• Answer and direct phone calls promptly and professionally.
• Maintain a tidy and organised front desk area.
• Assist with scheduling appointments and meetings.
• Manage incoming and outgoing mail, and deliveries.
• Maintain visitors' logs and security protocols.
• Handle inquiries with professionalism and discretion.
• Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
• Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
• Handled emergency situations with composure, following protocols to ensure guest and staff safety.
• Listened to and actioned guest feedback.
• Addressed and proactively resolved guest complaints without difficulty or stress.

HOTEL RECEPTIONIST at ELITE RESORTS AND SPA (2022-01 – 2023-01)

• Addressed and resolved guest complaints with professionalism, restoring satisfaction and maintaining hotel reputation.
• Monitored inventory of front desk supplies, placing orders to avoid shortages and disruptions.
• Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
• Implemented feedback from guest surveys to refine service offerings and meet evolving expectations.
• Offered upselling options such as room upgrades and additional services to maximise hotel revenue.
• Coordinated with housekeeping to confirm room statuses, guaranteeing timely availability for new guests.
• Provided guests with information about local attractions, dining options, and transport, enhancing their stay.
• Kept front desk area organised and clear of clutter.
• Upsold additional hotel services to increase revenue.
• Welcomed guests warmly when entering hotel, registering arrival on booking systems.

OFFICE ASSISTANT at Axiom Manpower (2020-06 – 2022-07)

• Created filing system for contracts, records and reports
• Managed and recorded all office-related purchasing, keeping within budgets
• Responsible for reviewing, filling for all customers records
• Responsible for notifying my supervisor if there were any discrepancies note in a customer's records
• Managed for Housemaids Records
• And Making the Lmra contract
• Reviewed and checking documents, contracts submitted for Embassy or Lmra
• Organised files, faxed reports and scanned documents into document management system.
• Created filing system for contracts, records and reports.

Diploma in Human Resources & Administration – Filipino Institute, Bahrain (2023 – 2024)

Graduate With Diploma – Mayamot National High School (2010 – 2013)

Bachelor of Science in Tourism Management – University of Makati (Taguig City) (2013 – 2016)