Frankline Emacar

IT Support Professional and M.Eng.

Information

Technology graduate with hands-on experience in 1st/2nd level support, Windows troubleshooting, hardware, software, peripherals, mobile devices, network-connected devices, ticket documentation, asset management and user-focused IT service delivery. Experienced in enterprise IT environments and motivated to support reliable day-to-day IT operations in an international team.

WORKING STUDENT – IT SUPPORT / FIELD SUPPORT at European Central Bank via IT Config/all GmbH (2026-04 – Present)

• Provide 1st and 2nd level IT support for ECB users, troubleshooting hardware, software, Windows, mobile devices, peripherals and connectivity issues.
• Document incidents and service requests, follow up with users, escalate complex cases and support reliable day-to-day IT service delivery.
• Support IT asset management, MDM tasks and meeting room technology, including device tracking, equipment handovers, labelling and AV/conferencing support.

STUDENT TECH FIELD ENGINEER at European Central Bank (via Unisys GmbH) (2025-03 – 2025-10)

• Delivered Level 1/2 on-site IT support for enterprise users in a regulated financial environment.
• Installed, configured and troubleshot Windows endpoints, laptops, monitors, docking stations, printers, peripherals and network-connected devices.
• Managed incidents through a ticketing system, documented diagnostics and resolutions, and worked in line with service-level requirements.
• Collaborated with senior engineers to resolve and escalate hardware, operating-system and connectivity issues.

IT SPECIALIST & INSPECTOR OF POLICE at National Police Service (2021-04 – 2023-05)

• Installed, maintained, tested and troubleshot radio-communication and IT systems supporting operational teams.
• Coordinated technical activities and supervised work to ensure compliance with organisational and operational standards.
• Supported service continuity by diagnosing equipment faults and arranging timely technical resolution.

MASTER OF ENGINEERING (M.ENG.) in Information Technology – Frankfurt University of Applied Sciences (2023-10 – 2026-05)

BACHELOR OF SCIENCE in Electrical & Telecommunication Engineering – Multimedia University of Kenya (2013-09 – 2018-11)