Gökhan Seyhun

Industrial Engineer with 8+ years of experience in enterprise IT operations, specializing in bridging technical depth with managerial excellence. Proven track record in managing complex project lifecycles using Waterfall, Agile, and Scrum methodologies while ensuring robust infrastructure stability. Possessing a strong technical background in Microsoft OS environments, SCCM, SAP, and Active Directory, I combine technical expertise with ITIL-aligned service management.

In my role as Vice President of International Relations and Social Impact at JCI, I lead cross-functional teams and drive strategic initiatives, utilizing structured frameworks to oversee projects aligned with the Sustainable Development Goals (SDGs), international grant coordination, and data-driven innovation. Recognized for aligning technical and business objectives, fostering stakeholder engagement, and managing global partnerships. I apply an analytical, engineering-led approach to project planning, risk mitigation, and process optimizations within multilingual environments.

Fluent in German, English, and Turkish, I bring a disciplined, delivery-focused mindset tailored for high-impact international project management.

IT Support Specialist at Bosch Engineering and Business Solutions (2018-01 – Present)

Coordinated and drove IT service delivery across enterprise environments, ensuring alignment between technical operations and business objectives within complex infrastructures (Microsoft OS, Microsoft 365, SAP, databases, networks, server systems).

• Managed and executed project-like initiatives focused on service improvement, including planning, implementation, and performance monitoring of IT processes and workflows
• Acted as a key interface between stakeholders and technical teams, translating business requirements into technical solutions and ensuring effective communication across all project phases.
• Led escalation management and coordinated 2nd and 3rd level support teams in resolving complex technical incidents, reducing downtime and ensuring service continuity.
• Contributed as a Global Competence Owner (support function), supporting the standardization of IT processes, tools, and best practices across international teams.
• Designed and implemented onboarding and technical training in monthly programs, improving team capability, knowledge transfer, and operational scalability.
• Built and maintained a centralized knowledge base, enabling faster issue resolution and significantly reducing recurring incidents.
• Identified process gaps and implemented continuous improvement initiatives, enhancing SLA compliance by 80% with service quality and operational efficiency.
• Applied strong technical expertise in SCCM, Active Directory, SAP, ERP systems, and enterprise infrastructure environments to support decision-making and ensure technically sound project outcomes.

Freelance Online Business Owner - Web Design at Freelance (2016-01 – 2017-12)

Established and managed my online business, delivering freelance web design solutions and overseeing end-to-end client engagements.

Passenger Services Lead Agent at Celebi Ground Handling Inc. (2012-01 – 2012-12)

Served as Passenger Services Lead Agent at Celebi Ground Handling, overseeing check-in, boarding/deplaning, customer inquiries, and gate operations, with expertise in DCS, passenger handling, ramp safety, and security procedures.

Bachelor's Degree in Industrial Engineering (In English) – Technical University Sofia (2007-01 – 2015-12)

Physics – Süleyman Demirel University (2006-01 – 2007-12)