Houssam Moallem

Project manager with over 10 years of experience working on digital and print projects. A demonstrated history in leading cross functional teams and managing customer relationships with international clients around the globe.

Throughout my experience I lead three Cross-functional teams of 14 multidisciplinary resources simultaneously, coordinated activities to ensure that different departments and groups work in sync and followed up on daily tasks and deliveries.

My strong determination and dedication paved my way to work in diverse fields that required learning new skills in a short period of time.

Holds MBA, BS in Graphic design, and Agile project management certification from Google project management program.

Technical ProjeCoordinatorct 

STeP Systems That Perform · Full-timeSTeP Systems That Perform · Full-timeOct 2022 - Present ·· Remote

• Managed client relationships, collaborating to define project requirements, scope, and objectives.
• Reviewed software requirements, prepared Predev checklist, prepared test case scenarios, and conducted software FAT.
• Prepared comprehensive reports on testing outcomes, offering stakeholders valuable insights into project success metrics
• Ensured evolving alignment with clients' needs throughout project lifecycles.
• Assisted in assigning project tasks to relevant parties and checked in for status updates.
• Tracked project progress and reported it to stakeholders.
• Developed and wrote user stories for project management and accounting software platforms
• Worked closely with the stakeholders and development team to ensure that the user stories were accurate and achievable.
• Used Balsamiq to create wireframes and prototypes that were used to validate the user stories with stakeholders
• Conducted project reporting sessions with clients, presenting progress, milestones, and outcomes in a clear and impactful manner.• Managed client relationships, collaborating to define project requirements, scope, and objectives. • Reviewed software requirements, prepared Predev checklist, prepared test case scenarios, and conducted software FAT. • Prepared comprehensive reports on testing outcomes, offering stakeholders valuable insights into project success metrics • Ensured evolving alignment with clients' needs throughout project lifecycles. • Assisted in assigning project tasks to relevant parties and checked in for status updates. • Tracked project progress and reported it to stakeholders. • Developed and wrote user stories for project management and accounting software platforms • Worked closely with the stakeholders and development team to ensure that the user stories were accurate and achievable. • Used Balsamiq to create wireframes and prototypes that were used to validate the user stories with stakeholders • Conducted project reporting sessions with clients, presenting progress, milestones, and outcomes in a clear and impactful manner.

Skills: Functional Testing · Test Cases · Stakeholder Management · Project Risk · Project Plans · Analytical Skills · User Acceptance Testing · Regression Testing · Wireframing · User Experience Testing · User Experience (UX) · Customer Satisfaction · Problem Solving · Time Management · User Stories · Quality Assurance · Business Analysis · Project Coordination · Cross-functional Collaborations · Production Management · Project Delivery · Project Management · Microsoft Teams

Dataflow

Digital Project Manager

Sep 2018 - Feb 2023 ·

• Contributed to the success of major projects with reputable global companies (Pearson, McGraw Hilll, Cambridge for the UAE, KSA and Qatar ministries of education.) by planning, time estimation, dealing with conflicting priorities and implementing project management methodologies. to ensure optimum performance.
• Sets up and provides detailed guidance on project management software, procedures, processes, tools and techniques.
• Developed the hiring criteria and interview process for the design team and hired 20 designers
• Coordinated activities between different departments (Translation, Design, QA and software developers) to ensure projects are delivered at the best quality on deadlines.
• Deployed resources and team size according to project time span and skills set.
• Analyzed and improved business processes to optimize and meet projects’ quality standards.
• Create and maintain comprehensive project documentation
• Provide client support and handle client communications effectively.• Contributed to the success of major projects with reputable global companies (Pearson, McGraw Hilll, Cambridge for the UAE, KSA and Qatar ministries of education.) by planning, time estimation, dealing with conflicting priorities and implementing project management methodologies. to ensure optimum performance. • Sets up and provides detailed guidance on project management software, procedures, processes, tools and techniques. • Developed the hiring criteria and interview process for the design team and hired 20 designers • Coordinated activities between different departments (Translation, Design, QA and software developers) to ensure projects are delivered at the best quality on deadlines. • Deployed resources and team size according to project time span and skills set. • Analyzed and improved business processes to optimize and meet projects’ quality standards. • Create and maintain comprehensive project documentation • Provide client support and handle client communications effectively.

Skills: Stakeholder Management · Design Project Management · Capacity Planning · Project Risk · Project Plans · Analytical Skills · Customer Satisfaction · Problem Solving · Time Management · Project Management · Jira · Microsoft Teams · Team Management · Collaborative Problem Solving · Research · Troubleshooting · Project Planning · Scheduling

DataflowDataflow

Design Team LeaderD

Nov 2016 - Sep 2018 ·

• Supervised 3 teams of 14 designers producing educational, age-appropriate e-pubs as part of a larger production pipeline specialized in e-learning curriculums, assigned daily tasks, and ensured that production processes are followed as documented in the project schedules
• Developed and delivered training as required• Supervised 3 teams of 14 designers producing educational, age-appropriate e-pubs as part of a larger production pipeline specialized in e-learning curriculums, assigned daily tasks, and ensured that production processes are followed as documented in the project schedules • Developed and delivered training as required

Skills: Recruiting · Interviewing · Screening · Onboarding · Project Plans · Analytical Skills · Adobe InDesign · Creative Problem Solving · Cross-functional Collaborations · Adobe Photoshop · Adobe Illustrator · Graphic Design

Lebanese International University

Master of Business Administration - MBA

Oct 2015 - Jul 2018