Jaqueline Walker

Highly perceptive and results-oriented professional working on a Bachelor of Science in Sociology, specializing in understanding human behavior and group dynamics, combined with extensive experience in high-stakes project coordination and client relationship management. Proven ability to take charge of complex issues, streamline processes, and drive positive outcomes across technical, administrative, and educational environments. Seeking to leverage exceptional problem-solving abilities and empathy to optimize customer journeys as a Customer Experience Specialist.

Program Educator at University of Georgia, Extension (2020-04 – Present)

• Customer Relationship Management: Managed calendar events and conducted frequent community networking to maintain robust client commitment and sustained participation within the Expanded Food & Nutrition Education Program.
• Service Delivery & Tracking: Directed all session planning and preparation, coordinating, scheduling, and tracking the progress of participants through a comprehensive curriculum.
• Process Improvement: Ensured successful client progression by adapting session plans weekly and tracking engagement across four core elements: Diet Quality, Food Resource Management, Food Safety, and Food Security.

Project Coordinator at Coastal Solar Power LLC (2015-07 – 2019-12)

• Complex Problem Resolution: Orchestrated the implementation of diverse solar power construction projects across five states (LA, IL, GA, SC & NC), requiring expert resolution of issues related to licensing, jurisdictional permitting, and construction requirements.
• Proactive Planning: Forecasted cash flow and manpower needs, ensuring resources were aligned to project timelines and minimizing potential delays for internal and external stakeholders.
• Stakeholder Coordination: Scheduled, coordinated, and tracked project pre- and post-construction meetings, ensuring clear communication between clients, contractors, and management.

Project Coordinator at RPI Roofing (2012-01 – 2015-07)

• Client Communication & Documentation: Performed primary secretarial and administrative duties, including conducting client interviews, preparing project estimates, and compiling official documentation (submittals, job change orders).
• Compliance & Detail Orientation: Capable of following complex bid procedures and preparing estimates for designed projects, demonstrating meticulous attention to detail required for regulatory adherence.
• Financial Administration: Responsible for accurate hourly billing and invoicing, ensuring transparent financial communications with clients.

Bachelor of Science in Sociology – University of West Georgia (2022)