Jesper Kohlenberg
IT Leader | IT Service Delivery Manager
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Über
Value Proposition: Results-driven IT Leader with 15+ years of experience leading, scaling, and modernizing global 24/7 support organizations. Proven track record from NNIT and Aeven in steering cross-border service transitions for high-stakes, regulated clients.
Core Focus: Expert in managing the critical interface between Service Desks and backend infrastructure engineering teams to guarantee seamless, end-to-end operational delivery.
Key Enablement: Mentored by senior executives, culturally adaptive, and available for immediate onboarding.
Berufserfahrung
Line Manager / Advanced Service Manager at Aeven (Formerly part of NNIT) (2023-11 – Present)
- People Leadership: Formally leading international support teams during major corporate transitions, focusing on distance-leadership of intercultural departments.
- Service Operations: Managing the interface between Service Desk operations and backend infrastructure engineering teams to guarantee SLA compliance.
- Escalation Governance: Served as the central operational anchor for large enterprise accounts, aligning daily technical support with long-term commercial delivery frameworks.
Service Manager / Team Lead / KCS Coach at NNIT (2017-01 – 2023-11)
- Operational SD Leadership: Directed 24/7 global Service Desk operations for enterprise clients in highly regulated and society-critical industries.
- Transition Management: Led the structural migration of service operations from Denmark to Prague, successfully building and stabilizing 5 distinct, dedicated Service Desks.
- Cross-Functional Interface: Collaborated closely with system administrators, field engineers, and network teams to ensure agile incident, problem, and change management.
- Process & Compliance: Redesigned the Knowledge-Centered Service (KCS) framework. Prepared operational data for strict IT audits under an active Danish security clearance level: SECRET (Hemmeligt).
IT Specialist / Technician at PA Consulting Group (2008 – 2017)
- Delivered hands-on second-level IT infrastructure support and end-user services across corporate offices in Denmark, Norway, and Sweden, managing Microsoft network stacks and client systems.
