Experienced marketing professional
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Masters student based in Berlin, with experience in online marketing, customer service, events and account management
Develop new business opportunities for the company within the region
Designing new strategies to increase retention and engagement of new clients with the software and systems the company offers
Working directly with the NESTLE marketing team to implement their global campaigns and communications, while ensuring customization of the offers according to each targeted audience
Implementing different strategies such as A/B testing, rush offers, to measure and compare different results based on predefined KPI’s (e.g. conversion rate)
Working directly with the Bloomingdales marketing team to implement their global campaigns and communications, customizing the offers according to each targeted audience, done through SQL segmentation
Measure and monitor campaign performance based on predefined KPI’s (e.g. open rate, click-through rate, conversion rate)
Monitor campaign performance based on quantitative data with the purpose of assisting the client in its decision-making processes related to on-going and future marketing campaigns
Providing technical support for kindle devices, assisting customers in the usage of their kindle applications, the device´s proper function
Work alongside different shipping service providers to ensure the accuracy of order’s arrivals in a timely manner, especially for time-sensitive orders
Deliver customer service training to new hires as Amazon.com Customer Service Agents