Kaya Kim

Design leader with 10+ years of experience bridging AI, UX, and business transformation across Europe and Asia. Expert in AI-driven product design, robotics UX, and digital platform strategy, combining B2B system design (Volkswagen Group IT) with B2C AI innovation (LG Electronics CTO). Proven track record of leading cross-functional teams driving digitalization, automation, and system architecture design for global enterprises.

Executive Research Fellow | CTO Technology Experience Design Leader at LG Electronics (2022-11 – Present)

Youngest executive research fellow in LG Electronics history. Reported directly to the CTO of LG Electronics, leading cross-disciplinary efforts to translate emerging technologies into cohesive design experiences.

• Leading AI & Robotics Design Initiatives in collaboration with Google DeepMind, London
• Designed the Autobiographical Memory AI Service, building a personalized knowledge graph integrating multimodal data (photo, video, IoT) to enable contextual and human-like memory experiences
• Led UX design for a Private 5G Network Management System optimizing industrial connectivity and automated logistics operations
• Defined UX strategy for future mobility in-car experiences linking AI cognition with user context

Product Owner & Product Designer at Volkswagen Group HQ CIO Division (2016 – 2022)

• Redesigned Volkswagen's central Supply Chain Management platform (Demand & Capacity System), improving process transparency and cross-functional collaboration
• Partnered with executive leadership to to define and realign the UX architecture and design organization toward the Software-Defined Vehicle (SDV) vision
• Directed the AI Sourcing Bot project, presented by VW's CIO at CeBIT 2018, integrating NLP and process automation
• Designed AI-integrated tools for quality and after-sales processes within the complex automotive supply chain, collaborating with international development teams as project owner

Service Designer / Business Manager at Service Design Network GmbH (2012 – 2016)

• Defined and executed new business initiatives, including the Service Design Award—from concept to global launch and annual operation
• Orchestrated international conferences and workshops (Cardiff, Stockholm, Amsterdam, New York), leading program curation, speaker engagement, and on-site operations
• Established strategic partnerships and sponsorships with industry leaders and media partners, strengthening the organization's brand presence
• Built and scaled a global, multi disciplinary service design community, across 23 countries worldwide
• Coordinated global content campaigns, online communications, and editorial projects, aligning diverse teams in a virtual, cross-cultural environment

Service Design Master Degree in Service Design – Köln International School of Design (TH Köln) (2012 – 2016)

Industrial Design Bachelor Degree in Industrial Design – Hongik University Art & Design School

Service Design, Exchange Semester in Service Design – Hochschule für Gestaltung

High School – Hansol High School