Laury Zapata

Business administrator with a specialization in Innovation and Entrepreneurship. Bilingual. Many years of corporate experience have allowed the formation of a business mentality aimed at decision-making. Passionate about creating business projects that seek to add value to our society through innovation and entrepreneurship.

WORK EXPERIENCE:

May 2022 - Current

Customer Service Assitant – Estrel Congress Center, Berlin, Germany

Responsibilities: Support customers in their needs, set up events

March 2018 – March 2022

Sales Manager – Distribuidora Ventura, Santiago, Dominican Republic

Responsibilities: Lead a team to achieve outstanding sales performance by analyzing sales projections and developing effective strategies to achieve sales goals. This involved identifying areas of potential growth and implementing targeted plans to increase revenue. My role was to drive the team toward success by utilizing my analytical skills and leadership abilities.

January 2018 – March 2018

Administrative Sub-Manager – Distribuidora Ventura, Santiago, Dominican Republic

Responsibilities: Conducting various analyses to improve the company's overall productivity and financial performance. This involved analyzing annual productivity metrics and identifying areas for improvement. I also performed weekly audits of the accounts receivable to ensure timely payments. Additionally, analyzing financial statements to provide insights into the company's financial health.

March 2017 – November 2017

Customer Service Executive – Eventos y Alquileres del Cibao, Santiago, Dominican Republic

Responsibilities: Support customers in the planification of events, assist with events logistics, follow up on the customers’ service experience

2022 – current

MA in Innovation and Entrepreneurship - Berlin School of Business and Innovation, Berlin, Germany 

Modules Included: Creative Thinking and Practice, Leading Innovation in the Digital Era, Entrepreneurship in a Global Society, Leaders as Agents of Change, Financial Accounting in Entrepreneurial Firms, Ethics, Law, and Communications in Decision Making, Digital Marketing, Prototyping and Design

2013 - 2017

BA in Business Administration and International Business – Pontificia Universidad Catolica Madre y Maestra, Santiago, Dominican Republic 

Modules Included: Organization and Management, Competitive Strategy, Corporate Finance, Marketing, Economics, Statistics, Project Management