Linda Ogango

My name is Linda Ogango, and I am currently a Master's in Business Administration student at the University of the People I am eager to gain practical experience in my field of study and apply the knowledge and skills I have acquired through my coursework.

I have developed strong skills through my academic projects and extracurricular activities. I am particularly interested in Business Analysis and I am excited about the opportunity to contribute to your team while continuing to learn and grow professionally.

I am a dedicated and motivated individual, with a keen interest in Business Re-engineering My ability to balance my academic responsibilities with part-time work demonstrates my strong organizational and time management skills. I am confident that my enthusiasm, combined with my academic background and work ethic, will make me a valuable asset to your organization.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team.

Best regards,

Linda Ogango

WORK EXPERIENCE

03/01/2021 – 30/11/2022

DATA OFFICER KENYA REVENUE AUTHORITY

Participating in data cleaning, data manipulation, and large data linkage of taxpayer information.

Participate in data cleaning initiatives including review and correction of records as defined in the basic rules

Analyzing taxpayer’s data in MS Excel, Power BI, and Tableau to come up with transformational insights that are useful in decision making.

Maintaining dashboards daily to display responsiveness, volume, and productivity KPIs in a large-scale,

high-volume contact center.

Implementing data validation processes to ensure accuracy and reliability.

Developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.

IT SUPPORT (ATTACHEE POSTAL CORPORATION OF KENYA

Operating an IT helpdesk

Installing, maintaining, and upgrading computer equipment’s software and peripherals in accordance with PCK standards.

Maintaining the IT assets and consumable databases for Nairobi and Nationwide

Regularly servicing and maintaining ICT equipment, including cleaning and blowing dust, firmware updates, application updates, and installation of new applications.

Aided in analyzing SIEM data and designing policy creation for identity Services, Switches, Routers, IDS, IPS, and next-

generation threat protection (NGTP) systems.

Servicing and maintenance of telephony systems (PABX) which include: installing pf GSM modules, call billing software, the configuration of new extensions enabling of disabled lines, and crimping of line cords. Assisted

Systems Administrators in managing Data Centre services through a third party. Acted as the inter-departmental messenger

MASTERS OF BUSINESS ADMINISTRATION (MBA) University of the People, USA

1/10/2024 – ONWARDS

SUSTAINABLE INDUSTRIAL OPERATIONS AND BUSINESS HOCHSHULE LANDSHUT