Litha Sontange

I'm a proactive problem solver inspired by the tiny details that form the fabric of our everyday experiences.

Inbound Customer Services at EXL (2024-06 – 2026-02)

Resolving medical aid queries for customers above the age of 65.

• Resolving medical aid queries for customers above the age of 65

Prep & College Chess Coach at Reddam House Constantia (2024-01 – 2024-06)

I coach chess to school pupils from grade 1 - grade 12.

• Coach chess to school pupils from grade 1 - grade 12

Call Centre Agent at Merchants (2023-02 – 2024-05)

Handling inbound Walmart customer calls while consciously maintaining brand tone and other necessary person-to-person skills to resolve customer issues and queries.

• Handle inbound Walmart customer calls
• Maintain brand tone
• Resolve customer issues and queries
• Demonstrate person-to-person skills

Founding Innovator at Everyday Concepts (2020-03 – Present)

Elevator pitches, graphic design, copywriting, fashion design, branding, consulting.

• Elevator pitches
• Graphic design
• Copywriting
• Fashion design
• Branding
• Consulting

Operations Manager at Mi.Zen Lodge (2021-09 – 2024-05)

Keep the grounds clean and groomed. Welcome guests and see them out. Handle payments and basic bookkeeping.

• Maintain grounds (mow the lawn, de-weed the garden, clean the pool)
• Welcome guests and see them out
• Handle payments
• Manage basic bookkeeping

Content & Community Coordinator at insight2impact (2019-02 – 2019-12)

Coordinating an on and offline data science community. Conceptualising and creating compelling social media campaigns that keep our closed Facebook group engaged. Also travel to different East African countries to facilitate workshops and datathons.

• Coordinate on and offline data science community
• Conceptualise and create social media campaigns
• Maintain Facebook group engagement
• Travel to East African countries to facilitate workshops and datathons

Workshop Facilitator at Livity Africa (2017-12 – 2018-12)

Facilitating digital marketing workshops for entrepreneurs and online marketing professionals.

• Facilitate digital marketing workshops for entrepreneurs
• Facilitate workshops for online marketing professionals

Freelance Copywriter at Etiket (2015-08 – 2015-10)

Conceptualising and executing big ideas for business pitches. Also responsible for below the line quality control and multimedia editing.

• Conceptualise and execute big ideas for business pitches (Homegrown and Philip Morris)
• Manage below the line quality control (FNB brochures)
• Multimedia editing

Freelance Copywriter at Bosasa (2014-09 – 2015-12)

Conceptualising and writing video scripts that communicate with internal stakeholders.

• Conceptualise and write video scripts
• Communicate with internal stakeholders

Editorial Coordinator at IMBO Magazine (2014-10 – 2015-12)

Editing monthly publications for the afro-centric youth. Leading the creative brain of an editorial team with 5 subordinates, a multimedia specialist, a designer and a publisher.

• Edit monthly publications for afro-centric youth
• Lead editorial team with 5 subordinates (sub-editor and 4 editorial coordinators)
• Manage multimedia specialist and designer
• Work with publisher

Senior Digital Content Editor at National Positions (2013-04 – 2014-09)

Optimising, editing and developing onsite or off-site content to improve the SERP ranks of various websites. This process starts from the webpage diagnosis, keyword research, multimedia alt tag/subtitle/subscript assignment and eventually an html document for the dev to implement.

• Optimise, edit and develop onsite or off-site content
• Improve SERP ranks of various websites
• Conduct webpage diagnosis
• Perform keyword research
• Assign multimedia alt tags, subtitles, and subscripts
• Create HTML documents for developer implementation

Junior Copywriter at Draft FCB (2011-10 – 2013-02)

Decipher creative briefs and provide through the line solutions that show an understanding of the client's business problem. This means constantly producing competitive print, billboard, radio and tv ads for big brands.

• Decipher creative briefs
• Provide through-the-line solutions
• Understand client business problems
• Produce print ads
• Produce billboard ads
• Produce radio ads
• Produce TV ads
• Work with major brands (Coca Cola, Wimpy, Old Mutual)

Certificate in Software Engineering and Data Science – CapaCITI (2018-07 – 2018-12)

Diploma in Copywriting – AAA School of Advertising (2010-01 – 2011-12)

BA in Psychology – University of KwaZulu Natal (2008-01 – 2009-12)

Grade 12 – CBC Mount Edmund High School (2006-01 – 2007-12)

Grade 10 – Hoerskool Table View (2003-01 – 2005-12)

Grade 7 – Victoria Park Grey Primary School (2000-01 – 2002-12)

Grade 5 – Observatory Junior School (1996-01 – 1999-12)