Lucie Schrage

Associate Operator at Chevalier (2025-06 – Present)

Providing telephone support to clients and resolving inquiries, with proven positive feedback from clients and the team lead for professional, helpful communication
Onboarding new colleagues for case management and phone support, including training on processes and quality expectations
Independently processing and documenting tickets related to data deletion requests in accordance with GDPR requirements
Reviewing warning letters, documenting the facts of the case, and preparing an expert opinion
Reviewing employment references and drafting out-of-court correspondence

Junior Associate Operator at Chevalier (2024-05 – 2025-05)

Initial handling of employment law inquiries from clients via telephone (availability of approx. 90%) and structured referral to the appropriate attorneys
Maintaining and processing digital case files, receiving regular positive feedback from attorneys for meticulous and error-free case setup
Document management, tracking of deadlines, and responsibility for outgoing mail (digital and postal) to ensure timely delivery

Project support at Forum Berufsbildung (2024-11 – 2026-01)

Conceptualization and development of the "Make IT" project module to teach digital skills and introduce career paths to high school students
Creation of presentations, handouts, and guides for tutors to facilitate the structured conduct of workshops
Gathering feedback following a pilot run at a school and revising the materials to improve clarity and practical relevance

Game Facilitation & Assistant Management at Black Room Escape (2024-02 – 2024-04)

Organizing and conducting escape room games, including briefing and supervising groups, as well as resetting the rooms for the next session
Responding to customer inquiries via email and phone and ensuring smooth booking and operational management
Managing keys and independently opening and locking the store
Performing minor repairs in the game rooms
Responsibility for cash register operations and closing out the day's accounts
Ongoing coordination with management regarding processes, specific details, and opportunities for improvement in day-to-day operations

Editorial internship at Tagesspiegel (2023-11 – 2023-12)

Researching topics related to current social and political issues, as well as writing articles and short-form content for online and print media
Production of short videos for the Instagram channel and active participation in editorial meetings, including proposing my own story ideas
Organizing interview appointments and coordinating with other editors

Writer & Section Head for Community/Academics at FURIOS – The FU Berlin Magazine (2020 – 2023)

Editorial planning, organization, and coordination within the editorial team (approx. 10 members), including identifying topics and coordinating publications
Responsibility for section content and supervision of four staff writers and additional freelance authors

Über