Associate Operator at Chevalier (2025-06 – Present)
- Providing telephone support to clients and resolving inquiries, with proven positive feedback from clients and the team lead for professional, helpful communication
- Onboarding new colleagues for case management and phone support, including training on processes and quality expectations
- Independently processing and documenting tickets related to data deletion requests in accordance with GDPR requirements
- Reviewing warning letters, documenting the facts of the case, and preparing an expert opinion
- Reviewing employment references and drafting out-of-court correspondence
Junior Associate Operator at Chevalier (2024-05 – 2025-05)
- Initial handling of employment law inquiries from clients via telephone (availability of approx. 90%) and structured referral to the appropriate attorneys
- Maintaining and processing digital case files, receiving regular positive feedback from attorneys for meticulous and error-free case setup
- Document management, tracking of deadlines, and responsibility for outgoing mail (digital and postal) to ensure timely delivery
Project support at Forum Berufsbildung (2024-11 – 2026-01)
- Conceptualization and development of the "Make IT" project module to teach digital skills and introduce career paths to high school students
- Creation of presentations, handouts, and guides for tutors to facilitate the structured conduct of workshops
- Gathering feedback following a pilot run at a school and revising the materials to improve clarity and practical relevance
Game Facilitation & Assistant Management at Black Room Escape (2024-02 – 2024-04)
- Organizing and conducting escape room games, including briefing and supervising groups, as well as resetting the rooms for the next session
- Responding to customer inquiries via email and phone and ensuring smooth booking and operational management
- Managing keys and independently opening and locking the store
- Performing minor repairs in the game rooms
- Responsibility for cash register operations and closing out the day's accounts
- Ongoing coordination with management regarding processes, specific details, and opportunities for improvement in day-to-day operations
Editorial internship at Tagesspiegel (2023-11 – 2023-12)
- Researching topics related to current social and political issues, as well as writing articles and short-form content for online and print media
- Production of short videos for the Instagram channel and active participation in editorial meetings, including proposing my own story ideas
- Organizing interview appointments and coordinating with other editors
Writer & Section Head for Community/Academics at FURIOS – The FU Berlin Magazine (2020 – 2023)
- Editorial planning, organization, and coordination within the editorial team (approx. 10 members), including identifying topics and coordinating publications
- Responsibility for section content and supervision of four staff writers and additional freelance authors
