Maaz Maknojiya

A performance driven professional with 9 years of experience as an IT System Administrator in corporate and fast scale startups. Looking forward to continue to excel in the field of IT in Germany, a nation that rewards excellence with success.

IT System Administrator - straiv GmbH - Stuttgart, Germany

(2025-01-06)

• Managing end to end IT Operations in an 65+ employees scaleup with regards to IT systems administration, Network infrastructure and supporting technical hardware and software solutions.
• 1st and 2nd level technical support for Lancom network (wireless, switching, routing), OneLogin SSO and Google IDP including configuring integrations with external applications, Onboarding and Offboarding users, 3rd party apps SCIM / SSO provisioning and implementing security and access policies, custom roles and automating user accounts etc.
• Troubleshooting and providing IT Support for all employees with company devices (laptops, phones, applications, printers, network, audio/visual equipment, system and access issues etc)
• Equipment lifecycle management including device provisioning and deployments (Windows, iOs, A/V). Lancom Device Management, MDM.
• Jira Admin and Service Management for IT Service Desks maintaining qualitative and quantitative SLA targets in complicated ticketing process. Drafting ITIL processes and assisting other teams in org to design and maintain their own Jira Service Desk projects.
• Inventory and Asset Management of Employee, SaaS software procurement and licensing, contracts and invoices.
• IT Procurement of all Hardware equipment for Large scale Office infrastructure (Monitors, Access points, TV's, Cables and Adapters, meeting room equipment) and small home office setups for employees via multiple vendors, managing external vendor communications for bulk orders, repairs, maintenance terms etc.
• System Administration of company wide applications like Google Workspace, OneLogin, Lancom, Bitwarden, Remote Desktop Support, TeamViewer, Zoom, Slack, Google Workspace, Atlassian and Jira Confluence etc.
• End to end Administration and maintenance of Zoom/Google/Teams Meeting Rooms (Conferencing, Webinars, SOS etc) with complicated Audio/Video components, external invitees etc.
• Troubleshooting and Installation of Hardware and Software. Good knowledge and hands-on of IT Hardware and internal parts.
• Managing IT Projects.
• Documentation of Knowledge articles, drafting and designing departmental policies and processes, training of junior team members and newbies.
• Leading and handling end to end cross departmental IT projects and initiatives with wide range of topics within the scope workplace technology.

Junior Expert IT Operations - Element Insurance AG - Berlin, Germany

(2023-03-20 - 2025-05-31)

• Managing end to end IT Operations in an 200+ employees startup with regards to IT systems administration, Network infrastructure and supporting technical hardware and software solutions.
• 1st and 2nd level technical support for enterprise FORTIGATE network (wireless, switching, routing), OneLogin SSO and Google IDP including configuring integrations with external applications, Onboarding and Offboarding users, 3rd party apps SCIM / SSO provisioning and implementing security and access policies, custom roles and automating user accounts etc.
• Troubleshooting and providing IT Support for all employees with company devices (laptops, phones, applications, printers, network, audio/visual equipment, system and access issues etc)
• Employee and Equipment lifecycle management including device provisioning and deployments (Windows, Mac, iOs, NAS, A/V) with Fortigate Device Management, AUTOMAX, MDM, Apple Business Manager, Apple Configurator and similar tools.
• Jira Admin and Service Management for IT Service Desks maintaining qualitative and quantitative SLA targets in complicated ticketing process. Drafting ITIL processes and assisting other teams in org to design and maintain their own Jira Service Desk projects.
• Inventory and Asset Management of Employee, SaaS software procurement and licensing, contracts and invoices.
• IT Procurement of all Hardware equipment for Large scale Office infrastructure (Monitors, Access points, TV's, Cables and Adapters, meeting room equipment) and small home office setups for employees via multiple vendors, managing external vendor communications for bulk orders, repairs, maintenance terms etc.
• System Administration of company wide applications like Google Workspace, OneLogin, Fortigate, Team Password, Remote Desktop Support, TeamViewer, Zoom, Slack, Microsoft Office 365, Active Directory, Azure, Teams, Microsoft Defender, Azure, Symantec Endpoint Protection, Atlassian and Jira Confluence etc.
• End to end Administration and maintenance of Zoom/Google/Teams Meeting Rooms (Conferencing, Webinars, All Hands etc) with complicated Audio/Video components, external invitees etc.
• Troubleshooting and Installation of Hardware and Software. Good knowledge and hands-on of IT Hardware and internal parts.
• Ensuring Backup and Recovery including Migration of System and Tools. Assisting IT Projects.
• Documentation of Knowledge articles, drafting and designing departmental policies and processes, training of junior team members and newbies.
• Leading and handling end to end cross departmental IT projects and initiatives with wide range of topics within the scope workplace technology. Using Scrum boards and Agile principles for planning, delegation, implementation and management of projects thus overall ensuring best employee technology experience.

IT System Administrator - Arena FIT OUTS PVT LTD - Mumbai, India

(2017-01-05 - 2022-09-30)

• System monitoring.
• New accounts set-up and active directory administration.
• Microsoft 365 Admin, Google Admin.
• Jira Admin and Service Management for IT Service Desks.
• Design new computer systems and server performance, Install and configure software and hardware, Manage network servers and technology tools, Set up accounts and workstations, Troubleshoot issues and outages, Ensure security through access controls and firewalls related to breach and threats, Automate Patch Management for updates and software applications, Risk mitigation planning.
• Run reports on system performance for team and wider organisation.
• Optimise processes and lead process improvement.
• Administer user credentials and frameworks.
• Troubleshoot technical issues.
• Implement IT training for user.
• Coordinate and provide support for Firewall and network system.
• Build an internal wiki with technical documentation, manuals and IT policies

IT Support (Internship) - Swift Air Education PVT LTD - Mumbai, India

(2014-08-10 - 2016-12-15)

• Install and configure software and hardware.
• Manage and Monitor network.
• Set up new accounts for users, Onboarding and Offboarding users, Repairing and upgrading Laptops and Desktop Computers
• Monitor performance and maintain systems according to requirements.
• Troubleshoot Software and Hardware related issues.
• Upgrade systems with new releases and models.
• Build an internal wiki with technical documentation, manuals and IT policies.

Master of Science - Information Technology Management - Berlin School of Business & Innovation (University for the Creative Arts) (2022-10-03 - 2024-04-05) Berlin, Germany

Master of Science - Information Technology - Sabarmati University (Calorx Teacher's University) (2014-06-25 - 2016-06-15) Ahmedabad, Gujarat, India

Bachelor of Science - Information Technology - Sabarmati University (Calorx Teacher's University) (2011-06-07 - 2014-06-04) Ahmedabad, Gujarat, India