Manuel Haffa

VIP Account Manager with 7+ years of experience in the iGaming industry, specializing in high-value player retention, CRM strategy, and revenue growth. Proven ability to manage VIP portfolios, increase lifetime value, and build long-term player relationships through personalized engagement, targeted campaigns, and upselling strategies.

Account Manager at elopage (2023-01 – Present)

• Managed customer accounts with focus on onboarding, retention, and long-term success
• Improved customer lifecycle through structured engagement and support strategies
• Increased customer satisfaction and retention through proactive communication

VIP Account Manager at 888.com (2022-01 – 2023-01)

• Managed portfolio of high-value VIP players
• Increased player retention and lifetime value through targeted CRM campaigns
• Delivered personalized promotions and upselling strategies
• Built strong relationships with VIP clients to drive long-term engagement and revenue

Customer Service Specialist at Whow Gaming (2019-01 – 2021-01)

• Provided customer support with focus on retention and user satisfaction
• Identified churn risks and supported reactivation efforts
• Delivered high-quality service in a fast-paced iGaming environment

VIP Account Manager at Marketplay (2018-01 – 2019-01)

• Managed VIP player relationships and engagement strategies
• Executed targeted campaigns to increase activity and retention
• Supported revenue growth through personalized offers and communication

Account Manager at GVC Holdings (2017-01 – 2018-01)

• Managed B2C customer accounts with focus on retention and engagement
• Supported CRM initiatives and player lifecycle management
• Contributed to overall player value optimization

1st Line Support at LeoVegas (2016-01 – 2017-01)

• Promoted to 2nd Line Support
• Handled escalations and VIP-related queries
• Delivered high-level customer service and problem resolution

Bachelor of Engineering in Engineering – THM