Marc

Customer Support Specialist with several years of experience providing customer service via phone, email and chat. Skilled in handling customer inquiries, documenting cases, resolving issues and working in remote environments. Strong communication skills, customer-oriented mindset and the ability to remain calm and solution-focused under pressure. Experienced in using support platforms such as Zendesk and LiveAgent.

Freelance Customer Support Specialist at Cloudworkers (2022-05 – Present)

• Handle incoming customer inquiries in a remote environment
• Provide customer support via written communication channels
• Assist customers with orders, questions, and service-related issues
• Document customer interactions and resolutions in internal systems
• Work independently while maintaining high service standards
• Moderate and manage customer chat conversations

Customer Support Representative at CLBS (2021-04 – 2022-04)

• Provided customer support via phone and email
• Handled customer inquiries and service requests
• Processed complaints and service cases
• Coordinated appointments and customer information
• Maintained accurate customer records and documentation
• Assisted customers with product-related questions

Sales Representative at Encom Consulting GmbH (2020-05 – 2021-03)

• Consulted customers regarding security and thermal camera solutions
• Prepared quotations and proposals
• Managed customer relationships and sales inquiries
• Provided product and solution recommendations
• Supported customers throughout the sales process

Kitchen Specialist at Meuble Alvisse (2020-05 – 2021-03)

• Consulted customers on kitchen projects and solutions
• Planned customized kitchen designs
• Managed projects from consultation through completion
• Coordinated customer requirements and project details

Bathroom & Kitchen Consultant at Hornbach (2012-10 – 2020-04)

• Advised customers on kitchen and bathroom projects
• Developed customized solutions based on customer needs
• Managed customer projects from planning to implementation
• Handled complaints and problem resolution
• Coordinated with suppliers and internal departments

Kitchen Consultant at Küchengalerie Munsbach (2009-11 – 2011-04)

• Advised customers on kitchen planning projects
• Supported sales and project coordination
• Assisted with administrative processes
• Maintained customer communication via phone and email

Sales Consultant at BabyOne (2007-12 – 2008-09)

• Customer service and retail sales
• Product consultation and sales support

Career Transition (2008-10 – 2009-10)

Kitchen Consultant at Möbel Müller (2004-09 – 2007-11)

• Planned and sold kitchen projects
• Supported customers throughout the purchasing process
• Coordinated project requirements and customer expectations

Call Center Agent at Telcon (2003-09 – 2004-03)

• Conducted customer consultations by phone
• Presented products and services
• Assisted customers with inquiries

Call Center Agent at DB Dialog (2002-06 – 2003-06)

• Provided travel information and booking assistance
• Handled customer concerns and complaints
• Delivered customer service via telephone