Freelance Customer Support Specialist at Cloudworkers (2022-05 – Present)
- Handle incoming customer inquiries in a remote environment
- Provide customer support via written communication channels
- Assist customers with orders, questions, and service-related issues
- Document customer interactions and resolutions in internal systems
- Work independently while maintaining high service standards
- Moderate and manage customer chat conversations
Customer Support Representative at CLBS (2021-04 – 2022-04)
- Provided customer support via phone and email
- Handled customer inquiries and service requests
- Processed complaints and service cases
- Coordinated appointments and customer information
- Maintained accurate customer records and documentation
- Assisted customers with product-related questions
Sales Representative at Encom Consulting GmbH (2020-05 – 2021-03)
- Consulted customers regarding security and thermal camera solutions
- Prepared quotations and proposals
- Managed customer relationships and sales inquiries
- Provided product and solution recommendations
- Supported customers throughout the sales process
Kitchen Specialist at Meuble Alvisse (2020-05 – 2021-03)
- Consulted customers on kitchen projects and solutions
- Planned customized kitchen designs
- Managed projects from consultation through completion
- Coordinated customer requirements and project details
Bathroom & Kitchen Consultant at Hornbach (2012-10 – 2020-04)
- Advised customers on kitchen and bathroom projects
- Developed customized solutions based on customer needs
- Managed customer projects from planning to implementation
- Handled complaints and problem resolution
- Coordinated with suppliers and internal departments
Kitchen Consultant at Küchengalerie Munsbach (2009-11 – 2011-04)
- Advised customers on kitchen planning projects
- Supported sales and project coordination
- Assisted with administrative processes
- Maintained customer communication via phone and email
Sales Consultant at BabyOne (2007-12 – 2008-09)
- Customer service and retail sales
- Product consultation and sales support
Career Transition (2008-10 – 2009-10)
Kitchen Consultant at Möbel Müller (2004-09 – 2007-11)
- Planned and sold kitchen projects
- Supported customers throughout the purchasing process
- Coordinated project requirements and customer expectations
Call Center Agent at Telcon (2003-09 – 2004-03)
- Conducted customer consultations by phone
- Presented products and services
- Assisted customers with inquiries
Call Center Agent at DB Dialog (2002-06 – 2003-06)
- Provided travel information and booking assistance
- Handled customer concerns and complaints
- Delivered customer service via telephone
