Mark Ahaa

Results-oriented and adaptable IT operations professional with over 3years of working experience in customer service, technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, and standards, procedures, and processes that improve business functionality.

EXPERTISE: Strategic Planning, Customer Services, Cross Culture Team Building, Critical Thinking, Strong Work Ethic, Proven Experience in Problem Solving, Technical Troubleshooting.

Amazon Web Services (AWS) GmbH, – Frankfurt am Main, Germany 05/2022 – 11/2022

Data Center Technician

• Inspecting, analyzing, and troubleshooting systems and equipment.
• Maintaining up-to-date knowledge of programming languages, network hardware deployment and administration of various operating systems.
• Collaborating with a team of software and networking engineers to ensure the security and efficiency of data centre server/network
• Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues.

Sunyani Technical University – Sunyani, Ghana

Higher National Diploma – Information and communication technology, 09/2016 – 06/2019