Marteena Kyla

Passionate about the dynamic world of Sales and driven by a relentless pursuit of excellence. I am a dedicated professional and has supported business owners from the US in the last 8 years by managing their clients and closing sales.

Client Success Manager at Immigration Firm (2025-10 – Present)

Provided consultative type of sales and client success support

• Called 50 - 100 leads daily to ensure successful experience for the clients and offer assistance if needed
• Escalated major concerns if necessary
• Handled Social Media

Sales Closer at Glass Man Window Washing (2023-09 – 2025-08)

Handled inbound and outbound sales calls, consultations, quoting and job scheduling

• Answered calls and inquiries of the leads
• Provided basic consultations about house cleaning and renovations
• Provided quote and used google maps to identify the job scope and provide accurate pricing
• Scheduled job walk for the technicians if needed
• Sends dispatch after successful closing
• Maintained consistent follow-up to closed leads

Sales Representative & Social Media Manager at PJ Bold (2022-03 – 2023-10)

Managed sales operations, communications, and social media content creation

• Communicate on executive's behalf through email and phone calls when appropriate 50-100 Cold calling and Cold Emails per day Met a strict 40% conversion rate for sales
• Handled the overall system of the company including executive and administrative works like shopify listings, Shopify blogs, Leafly and Amazon Sales and Social Media Contents
• Organic sharing of post, Replying to comments Blog contents for Shopify, monthly newsletter, social media contents

Graphic Designer, Creative Strategist & Appointment Booking Specialist at Kaur Fine Arts (2020-12 – 2022-01)

Managed graphic design, creative strategy, and appointment scheduling

• Handled 100 leads per day by outbound calling, texting, and emails with 10 Minimum appointment each day
• Handled social media through engaging blog contents and photo and video editing through Canva
• ADs Management (Meta Ads and Google Ads) Content Calendar Posting (Cross Posting FB and IG) Design 15–20 ad-ready static creatives per month across multiple platforms

CSR & Sales Representative - Team Leader at IQOR BPO Company (2018-02 – 2020-11)

Provided customer service and sales support with team leadership responsibilities

• Sales and Costumer focused approach and provided leadership to front line agents, ensuring operational practices are implemented and updated as needed to drive performance results and employee development
• Processing orders in Shopify, sending receipts, adding client information, updating orders as needed, and creating product lists

Bachelor of Arts in Political Science – University of San Agustin (2017-08 – 2022-12)