Business Manager Customer Service – Battery Systems at Liebherr Electronics and Drives (2025-11 – Present)
- Development and management of service concepts across all phases of the product lifecycle
- Designed and delivered an 8-year product warranty programme — a commercially significant commitment requiring close alignment across engineering, finance, and legal stakeholders
- Initiation and development of business relationships with customers for service offerings and spare parts
Manager Aftersales at IONCOR / Valmet Automotive (2019-12 – 2025-09)
- Built and led an interdisciplinary aftersales team with 100% staff retention; employee satisfaction consistently well above the company average in internal surveys
- Authored a mission statement for the aftersales team and derived a comprehensive aftersales strategy — subsequently rolled out across the organisation and fully implemented
- Sub-project lead for aftersales in international automotive and off-highway projects, with direct customer communication from RfI/RfQ phase through to end of warranty
- Regular reporting to project management and senior leadership
- End-to-end responsibility for aftersales operations: repair & remanufacturing of high-voltage batteries, spare parts management, escalation and warranty handling, systematic field failure analysis, recalls, and Li-ion battery recycling
- Reduced warranty provisions and service share of TCO by 40–65% through programme-specific repair concepts developed from the aftersales strategy
- Led a cross-functional team to implement a digital product passport based on the EU Battery Regulation — designed as a transparent communication tool for internal and external stakeholders
Aftersales Engineer at Valmet Automotive (2018-09 – 2019-11)
- Responsible for warranty and complaints management, repair processes, and the 8D process for systematic field failure analysis
- Logistics and transport of high-voltage batteries (dangerous goods)
Project Engineer at Valmet Automotive (2017-11 – 2018-08)
- Planning and implementation of an automated assembly station for a new vehicle programme — successfully commissioned within 4 months, from kick-off to factory acceptance
Independent Consultant at Self-employed (2016-03 – 2017-09)
alongside Master's studies
- Consulting on early integration of supplier feedback during the concept phase
- Supported an international engineering services provider at project launch with BMW
Project Engineer at Future Mobility · Automotive Engineering Services (2014-03 – 2015-12)
- Supported project management in drivetrain and chassis development for BMW M GmbH
- Resident Engineer at BMW — interface between Tier-1 supplier and OEM, overseeing series production and several successful production launches of axle systems
