Maximilian Wiegand

Engineering leader with 8 years in the automotive and battery industry, specialising in aftersales for battery systems, service strategy, and cross-functional team management. Drives strategic direction and clarity into aftersales development and operations — translating complexity into systematic processes that teams can execute and customers can trust. Delivered measurable commercial impact, including a 40–65% reduction in warranty provisions and service share of TCO through strategy-driven repair programmes.

Business Manager Customer Service – Battery Systems at Liebherr Electronics and Drives (2025-11 – Present)

• Development and management of service concepts across all phases of the product lifecycle
• Designed and delivered an 8-year product warranty programme — a commercially significant commitment requiring close alignment across engineering, finance, and legal stakeholders
• Initiation and development of business relationships with customers for service offerings and spare parts

Manager Aftersales at IONCOR / Valmet Automotive (2019-12 – 2025-09)

• Built and led an interdisciplinary aftersales team with 100% staff retention; employee satisfaction consistently well above the company average in internal surveys
• Authored a mission statement for the aftersales team and derived a comprehensive aftersales strategy — subsequently rolled out across the organisation and fully implemented
• Sub-project lead for aftersales in international automotive and off-highway projects, with direct customer communication from RfI/RfQ phase through to end of warranty
• Regular reporting to project management and senior leadership
• End-to-end responsibility for aftersales operations: repair & remanufacturing of high-voltage batteries, spare parts management, escalation and warranty handling, systematic field failure analysis, recalls, and Li-ion battery recycling
• Reduced warranty provisions and service share of TCO by 40–65% through programme-specific repair concepts developed from the aftersales strategy
• Led a cross-functional team to implement a digital product passport based on the EU Battery Regulation — designed as a transparent communication tool for internal and external stakeholders

Aftersales Engineer at Valmet Automotive (2018-09 – 2019-11)

• Responsible for warranty and complaints management, repair processes, and the 8D process for systematic field failure analysis
• Logistics and transport of high-voltage batteries (dangerous goods)

Project Engineer at Valmet Automotive (2017-11 – 2018-08)

• Planning and implementation of an automated assembly station for a new vehicle programme — successfully commissioned within 4 months, from kick-off to factory acceptance

Independent Consultant at Self-employed (2016-03 – 2017-09)

alongside Master's studies

• Consulting on early integration of supplier feedback during the concept phase
• Supported an international engineering services provider at project launch with BMW

Project Engineer at Future Mobility · Automotive Engineering Services (2014-03 – 2015-12)

• Supported project management in drivetrain and chassis development for BMW M GmbH
• Resident Engineer at BMW — interface between Tier-1 supplier and OEM, overseeing series production and several successful production launches of axle systems

Master of Engineering in Automotive & Commercial Vehicle Engineering – Landshut University of Applied Sciences (2018-01)

Bachelor of Engineering in Automotive & Commercial Vehicle Engineering – Landshut University of Applied Sciences (2013-12)