Mobolaji Oyewale

Detail-oriented and technically skilled student pursuing a degree in Business Administration and Informatics at Fachhochschule Soest. Recently completed foundational certifications in IT support and troubleshooting through the CompTIA A+ and IT Support Technical Skills Helpdesk programs. Experienced in combining technical expertise with customer service to solve problems efficiently. Created a Home Lab to learn technical competencies.

Summary of Your my Experience

• Provided first-level technical support for hardware and software issues.
• Managed and maintained Active Directory, including user accounts and group policies.
• Assisted in deploying and configuring new PCs for optimal performance.
• Troubleshot network connectivity issues and maintained system security.
• Installed, upgraded, and maintained desktops, laptops, and peripheral devices.
• Performed routine system checks like virus scans and disk cleanups.
• Supported data backup and recovery processes for business continuity.
• Provided training to users on IT skills such as email setup and secure internet usage.

• Led troubleshooting efforts for system crashes, slow performance, and data recovery.
• Managed 30+ high-priority tickets daily, resolving issues efficiently.
• Consistently exceeded issue-resolution targets with 95-100% customer satisfaction scores, surpassing the 90% average.

Relevant Education

South Westphalia University of Applied Sciences, Soest, Germany (2023 – Present)

Certifications:

• CompTIA A+ – Validates foundational IT skills, including troubleshooting and problem-solving.
• Microsoft 365 Certified: Fundamentals – Demonstrates knowledge of Microsoft 365 services and cloud computing.
• MTA: Windows Server Administration Fundamentals – Covers Windows Server management and networking concepts.
• MTA: Windows Operating System Fundamentals – Provides a basic understanding of Windows OS functionalities.
• IT Support Technical Skills Helpdesk – Focuses on troubleshooting, customer support, and help desk operations.