Montaha Faiz

I am a motivated International Business Management student with hands on experience in content creation, social media, and customer engagement. I help brands and small businesses improve their online presence through engaging content, clear communication, and creative ideas.

I am detail oriented, reliable, and quick to learn, with a strong interest in marketing, branding, and digital growth. I enjoy working with businesses that value authenticity, creativity, and meaningful connections with their audience.

I have experience in customer service, social media, digital marketing, and operations across hospitality, retail, and administrative roles. I currently work in Berlin as a Customer Service and Operations Assistant, where I handle daily operations, cash closing, inventory tracking, and customer experience in a fast paced environment.

I currently work as an assistant to a social media creator in Berlin, helping with content creation, coordination, and day to day social media tasks. Before moving to Germany, I managed social media for my family’s fashion business, where I created content and campaigns that increased engagement and brand visibility across Instagram, TikTok, and Facebook.

I also have experience in hospitality and retail, which strengthened my communication skills and taught me how to understand customers and solve problems quickly. Additionally, I worked in an administrative role at the Ministry of Commerce and Industry, supporting document management, reporting, and data accuracy.

My background combines creativity, strong people skills, and practical business experience, and I enjoy working in environments where I can support growth and bring ideas to life

Bachelor’s degree in International Business at the Berlin School of Business and Innovation (ongoing)

Focus on marketing, digital business, and management

Currently completing the Google Digital Marketing and E Commerce Professional Certificate

Gaining practical skills in SEO, market research, and customer insights

Languages English and Arabic fluent, German working proficiency