Operations Manager, Loan Operations
Industrial Development Bank of Turkey (TSKB)
November 2021 - May 2022 Istanbul, Turkey
- Responsible for redesign, simplification, and digitalization of the overall Loan Operations Division through standardization and automation
- Supporting Change Management within the Operations team
- Proactively looking for new practices for continuous improvement in the Operations processes
- Driving cross-functional projects working with external and internal stakeholders across various levels
- Leading the Foreign Trade Operations team consist of 1 manager and 2 assistant managers
- Preparing Regulatory Reports for the regulatory authorities, Performance Reports for the team evaluation and Transaction Reports for Internal Audit & Compliance purposes
Company Description: Established in 1950 as Turkey’s first private development and investment bank. Turkey’s first loan within the Framework of Green Economy Financing Facility. Turkey’s Most Sustainable Bank award from World Finance.
Operations Manager, Technology & Operations
Akbank TAS
November 2019 - October 2021 Istanbul, Turkey
- Managing the operations of International Guarantees team including 1 manager and 2 assistant managers
- Leading the Operations side of “Digitalization of Foreign Trade” Project in collaboration with internal and external stakeholders
- Setting OKRs on team level, assigning every objective to the owner, tracking implementation and key results
- Consulting Product and IT teams in terms of client needs for the user interface and content in digital projects
- Modeling and designing workflows and processes with Integrated Information Systems tools
Company Description: Established in 1948. Tier1 Bank in Turkey with 7.7 mn digital banking customer and with over 700 branches. Best Bank of Turkey awards from Euromoney, Global Finance, EMEA Finance, The Banker.
Operations Assistant Manager, Technology & Operations
Akbank TAS
March 2012 - October 2019 Istanbul, Turkey
- Responsible for daily operations of International Guarantees
- Assisted the Digitalization of Compliance Department
- Communicating directly with the Customers and Financial Institutions
- Providing technical and legislative support to a wide range of branches regarding Foreign Trade
- Providing training and orientation to Branches and Business Units
- Preparing Performance Reports for internal purposes and Legal Reports for regulatory bodies by using SAP Business Object
International Payments Assistant Manager, Technology & Operations
Akbank TAS
September 2011 - February 2012 Istanbul, Turkey
- Settlement of International Payments for imports in SWIFT formats and examination of documents
- Processing payment claims of invisible transfers according to foreign trade exchange and compliance procedures
- Communicating with clients for the high amount transfer confirmation
