Nathan Udeh

Salesforce Consultant and certified Administrator with 12 months of hands-on experience in a production org (Sales and Service Cloud, 1,400+ users).

Strengths: process automation with Flows, data quality and duplicate clean-up, 2nd/3rd-level support and requirements analysis. Structured, self-driven way of working; English native and German at business-fluent level.

Salesforce Consultant (Intern) at New Work SE (2025-06 – 2026-05)

• Designed and implemented CRM automations with custom Screen Flows for scalable, user-friendly processes.
• Independently ran duplicate clean-up and account consolidation, with 100+ edits per month.
• Implemented a BANT-based lead-qualification framework in Flows to score leads automatically and steer pipeline quality.
• Analyzed reporting inconsistencies and corrected misallocations to give a reliable data basis.
• 2nd/3rd-level support: resolved validation errors, permission problems, process gaps and anomalies in pricing and quote processes.
• Managed opportunity ownership, routing and lifecycle for 50+ cases per month; improved forecast accuracy and compliance with governance rules.

Skilled Construction Worker (Site Operations) at Poggensee Bau GmbH (2013-05 – 2024-04)

• Introduced a structured inventory system that cut daily set-up time by about 15%.
• Worked independently and solution-oriented under strict safety and compliance rules; coordinated daily workflows.

Salesforce Consultant Program in Salesforce administration, Sales and Service Cloud, agile project management – Digital Career Institute (2024-10 – 2025-06)

B.Sc. in Business Administration – Nnamdi Azikiwe University (2001-09 – 2005-09)