Omary Hasiba

Passenger Services Agent with over 7 years of hands-on experience at Kabul International Airport. Proven ability to deliver high-quality passenger services including check-in, boarding, and customer assistance. Recognized with multiple appreciation and commendation letters for professionalism, dedication, and excellent customer service.

Strong

English communication skills and ready to relocate to Dubai.

Passenger Services Agent at Ariana Nas Ground handling company (2018-08 – 2020-11)

• Delivered end-to-end passenger services including check-in, boarding, and gate operations
• Assisted passengers with travel documentation, baggage, and flight information
• Maintained compliance with airline and airport safety procedures
• Provided professional support to VIP, elderly, and special assistance passengers
• Successfully handled passenger complaints and stressful situations
• Worked efficiently in a high-pressure airport environment
• Collaborated with airline staff, security, and operations teams

Passenger Services Agent at Gaac Ground handling company (2020-11 – 2025-09)

• Delivered end-to-end passenger services including check-in, boarding, and gate operations
• Assisted passengers with travel documentation, baggage, and flight information
• Maintained compliance with airline and airport safety procedures
• Provided professional support to VIP, elderly, and special assistance passengers
• Successfully handled passenger complaints and stressful situations
• Worked efficiently in a high-pressure airport environment
• Collaborated with airline staff, security, and operations teams

– Malali Girls high school

– Muslim English Language

– Kardan university