Osan Al-mekhlafi

IT oriented and service minded career starter in IT support with a Bachelor of Computer Applications degree recognized in Germany and 50 ECTS from MSc studies in Computer Science. Good user level knowledge of Windows, Microsoft Office, email communication, data entry, digital documentation, and structured information research. Strong communication skills in Arabic and English, with German at B1 level.

Reliable, structured, and solution oriented, with a high willingness to learn and a clear goal of building practical experience in First Level Support and IT Help desk roles in Germany.

Temporary HR & Administrative Assistant at Al-Rashed Trading Center (2014-08 – 2015-05)

Small trading company with approximately 12 employees, supplying electronic devices, security cameras, air conditioning systems and related products.

• Prepared candidate documents and supported the coordination and delivery of job interviews.
• Recorded and maintained employee attendance, absences and leave information.
• Organized employee files, personnel data and basic HR documentation.
• Supported the administrative preparation and on boarding of new employees.
• Completed general office and administrative tasks reliably.

Administrative Support (Project-Based) at Embassy of the Republic of Yemen (2016-12 – 2017-08)

• Prepared and processed emails and routine correspondence.
• Sorted, prepared and digitally filed documents.
• Researched information and presented findings in a clear format.
• Supported appointment scheduling, travel arrangements and general office administration.
• Handled confidential information carefully and discreetly.

Student Assistant at Hellmann Worldwide Logistics (2021-08 – 2021-11)

• Sorted and packed goods.
• Followed operational and quality procedures.
• Worked reliably as part of the operations team.

Practical everyday and administrative organization at Germany Independent Organization and Research

• Researched and compared information on cars, insurance products and travel options online.
• Reviewed prices, services and contract terms and recorded the results clearly.
• Contacted sellers and service providers by email and telephone.
• Organized personal and official documents and prepared appointments.

MSc Computer Science in Computer Science – Clausthal University of Technology (2020-05 – 2024-09)

Bachelor of Computer Applications (BCA) in Computer Applications – Jamia Hamdard University (2011-06 – 2014-06)