Osaze Agbonifo

Results-oriented business professional with over five years of experience in sales, client relationship management, and vendor coordination across insurance, healthcare, retail, and service sectors. Demonstrated ability to drive revenue growth, improve customer retention, and manage stakeholder relationships in both B2B and B2C environments. Recognised for strong communication, structured problem-solving, and the ability to translate client needs into effective commercial solutions while maintaining high service and performance standards.

My career goal is to be part of an organization long-term and contribute to its output, committing to the company's strategies and goals.

Car and Home Insurance agent - Concentrix - Glasgow

(2023-07 - 2025-04)

Concentrix is an IT consultancy, customer relationship, and Business process outsourcing global company. It offers services and solutions for B2B and B2C, such as technical support, customer care, and content moderation.

• Assess client insurance needs and gather detailed information to determine appropriate coverage options
• Research and compare various auto and home insurance policies, then recommend suitable policies and explain terms, coverage, exclusions, and premiums
• Sell policies to individuals, companies, and businesses, and communicate with underwriters on behalf of clients during claims to ensure a smooth process with insurers
• Consistently exceeded sales targets through effective pitching, negotiation, and deal closure
• Drove a 22% increase in new business sales while reducing customer dissatisfaction by 25%
• Implemented retention strategies that improved policy renewal rates and strengthened customer loyalty
• Resolved complex client issues, earning outstanding feedback for exceptional customer service
• Promoted to Team Leader, responsible for training new staff and managing challenging situations

Vendor Coordinator - MyEventPOD

(2023-07 - 2025-04)

MyEventPOD is a digital event planner for event hosts, venue vendors to plan any event in one single platform

• Identify potential vendors and evaluate their capabilities, reliability, and performance
• Develop and maintain strong relationships with existing and new vendors
• Negotiate terms and conditions, including pricing, payment terms, and service level agreements
• Draft and review contracts, ensuring they align with company policies and legal requirements
• Monitor contract performance and compliance, addressing any issues that may arise
• Effectively communicate with vendors, internal teams, and other stakeholders
• Developed and maintained strategic relationships with key vendors (venues, videographers, and photographers), enhancing collaboration and ensuring stable and reliable service levels
• Successfully resolved vendor-related issues and needs with both new and existing key vendors (e.g. completion of profile information, account package selection, marketing campaigns, etc) resulting in improved communication and strengthened partnerships

Lab Scientist - Cignpost Diagnostics - Guildford

(2021-07 - 2022-04)

Cignpost Diagnostics LTD is a health and diagnostics company operating to empower and guide people towards living a healthier life

• DNA/RNA extraction using Kingfisher Flex
• Performing RT-PCR
• Result interpretations and troubleshooting shooting

Donor Carer - NHS Blood and Transplant - Reading

(2020-10 - 2020-12)

• Team trainer

Sales Advisor - Curry's PCW Reading

(2019-10 - 2020-10)

• Product knowledge and B2B sales

BSC - Biotechnology

MSC - Biotechnology

Laboratory Skills in Bioscience - Cambridge Center for Innovation and Development