Paulina Metz

Industrial-Organizational Psychology professional with research-based and practical experience supporting employee engagement, onboarding, talent management, learning and development, performance management, and organizational development. Skilled at partnering with leaders, coordinating HR initiatives, improving employee experience, and using data-driven insights to support informed decision-making. Proficient in Excel, SPSS, and R. Fluent in English and Spanish.

Organizational Performance Intern at Maryland Department of General Services (2026-01 – 2026-05)

• Conducted comprehensive job analysis for the Procurement Officer position to clarify roles, responsibilities, and performance expectations across multiple experience levels
• Standardized annual performance appraisal processes to improve consistency, strengthen manager-employee communication, and support a positive employee experience
• Developed standardized process documentation and scheduling guidelines for procurement requests exceeding $200,000, improving workflow efficiency and reducing turnaround time

Learning & Development Intern at Maryland Department of Transportation (2025-08 – 2025-12)

• Coordinated onboarding activities, training logistics, and employee learning initiatives to support successful new hire integration and a positive onboarding experience
• Maintained employee training records using Microsoft Excel, monitored participation, generated reports, and ensured accurate documentation for organizational learning initiatives
• Designed and analyzed internship program evaluations measuring employee performance, engagement, satisfaction, and retention to provide recommendations for continuous program improvement

Operations Consultant at Chick-fil-A (2025-01 – 2025-05)

• Developed structured interview guides and employee surveys to support recruitment, selection, and job analysis for frontline leadership positions
• Analyzed employee and operational data using excel to evaluate selection methods and support evidence-based hiring recommendations
• Developed a comprehensive task-based job description that strengthened hiring practices, onboarding, training, and frontline leadership development

Research Assistant at University of Baltimore (2025-01 – 2025-07)

• Organized data from National Health Interview Survey to support preliminary research designs and analysis strategies for upcoming University of Baltimore studies
• Created annotated bibliography based on medical literature review to examine the impact of Medicare waiting periods on Social Security Disability Insurance (SSDI) beneficiaries

Strategy Consultant at Reading Partners (2024-08 – 2024-12)

• Conducted research on fundraising events, campaigns, and digital giving platforms to identify innovative donor engagement opportunities, providing data-informed recommendations to strengthen fundraising strategies
• Developed community and individual fundraising initiatives, including donor engagement strategies, year-round campaigns, social media outreach, and partnership opportunities to expand funding opportunities and support organizational growth

Master of Science in Industrial Organizational Psychology – University of Baltimore (2024-08 – 2026-05)

Bachelor of Science in Psychology – University of Ibague (2017-02 – 2021-06)