Pharmacy Technician at Genoa Healthcare (2024-12 – Present)
- Supervised and coordinated daily activities of pharmacy technicians.
- Assigned workloads, monitored productivity, and ensured shift coverage.
- Trained, mentored, and evaluated pharmacy technician staff performance.
- Served as a liaison between pharmacists, nursing staff, and hospital departments.
- Enforced hospital policies, pharmacy procedures, and safety standards.
- Oversaw the preparation and dispensing of medications for inpatient psychiatric units.
- Ensured accurate unit-dose packaging, labeling, and delivery of medications.
- Monitored controlled substances in compliance with DEA and hospital regulations.
- Assisted with medication reconciliation and inventory control processes.
- Supported emergency medication requests and STAT orders.
- Facilitated safe medication practices tailored to psychiatric patient populations.
- Aided pharmacists in monitoring high-risk psychotropic medications.
- Promoted patient safety, confidentiality, and therapeutic care standards.
- Managed inventory levels, including ordering, receiving, and storage of medications.
- Oversaw automated dispensing cabinets (ADCs) and pharmacy software systems.
- Coordinated medication returns, waste, and expired drug management.
- Assisted with formulary management and medication usage tracking.
- Supported the operations of a mental health clinic pharmacy.
Pharmacy Technician at CVS Health (2023-05 – 2024-01)
Patient Care Technician at University Hospitals (2021-01 – 2023-02)
- Provided direct patient assistance, including performing EKGs.
- Supported patients with their daily activities and personal care needs.
Patient Safety Attendant at University Hospitals (2021-01 – 2023-02)
- Ensured patient safety through continuous monitoring and intervention.
- Assisted patients with daily living activities.
Package Handler at CLUB CAR INC (2018-01 – 2020-05)
PCA Personal Care Assistant at Express Scripts (2020-01 – 2020-04)
- Assisted customers with medication inquiries and managed prescription transfers to pharmacies.
- Processed payments and ensured accuracy in medication quantities and quality.
- Verified medication details and handled related customer service issues.
Customer Service Rep at Sitel (2018-10 – 2020-03)
- Responded to customer inquiries regarding products, services, and company information.
- Handled customer telephone calls concerning healthcare insurance with professionalism and composure.
