Penesshia Freeman

Detail-oriented Pharmacy Technician with current experience in pharmacy operations, including prescription dispensing, inventory management, and medication safety protocols. Proven ability to train and supervise pharmacy technicians, ensure accurate medication preparation, and monitor controlled substances. Eager to leverage extensive customer service skills and a commitment to patient care to contribute to Lakeland Pharmacy's mission of quality and growth, fostering a positive and collaborative work environment.

Pharmacy Technician at Genoa Healthcare (2024-12 – Present)

• Supervised and coordinated daily activities of pharmacy technicians.
• Assigned workloads, monitored productivity, and ensured shift coverage.
• Trained, mentored, and evaluated pharmacy technician staff performance.
• Served as a liaison between pharmacists, nursing staff, and hospital departments.
• Enforced hospital policies, pharmacy procedures, and safety standards.
• Oversaw the preparation and dispensing of medications for inpatient psychiatric units.
• Ensured accurate unit-dose packaging, labeling, and delivery of medications.
• Monitored controlled substances in compliance with DEA and hospital regulations.
• Assisted with medication reconciliation and inventory control processes.
• Supported emergency medication requests and STAT orders.
• Facilitated safe medication practices tailored to psychiatric patient populations.
• Aided pharmacists in monitoring high-risk psychotropic medications.
• Promoted patient safety, confidentiality, and therapeutic care standards.
• Managed inventory levels, including ordering, receiving, and storage of medications.
• Oversaw automated dispensing cabinets (ADCs) and pharmacy software systems.
• Coordinated medication returns, waste, and expired drug management.
• Assisted with formulary management and medication usage tracking.
• Supported the operations of a mental health clinic pharmacy.

Pharmacy Technician at CVS Health (2023-05 – 2024-01)

Patient Care Technician at University Hospitals (2021-01 – 2023-02)

• Provided direct patient assistance, including performing EKGs.
• Supported patients with their daily activities and personal care needs.

Patient Safety Attendant at University Hospitals (2021-01 – 2023-02)

• Ensured patient safety through continuous monitoring and intervention.
• Assisted patients with daily living activities.

Package Handler at CLUB CAR INC (2018-01 – 2020-05)

PCA Personal Care Assistant at Express Scripts (2020-01 – 2020-04)

• Assisted customers with medication inquiries and managed prescription transfers to pharmacies.
• Processed payments and ensured accuracy in medication quantities and quality.
• Verified medication details and handled related customer service issues.

Customer Service Rep at Sitel (2018-10 – 2020-03)

• Responded to customer inquiries regarding products, services, and company information.
• Handled customer telephone calls concerning healthcare insurance with professionalism and composure.

High School Diploma – Butler High School (2012-08 – 2017-05)