Technical Account Manager
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I am a passionate people person who thrives in a client facing role for 6 years.
I have experience working in SaaS industry for past 4 years and really flexible in learning new technologies to constantly upgrade myself.
> Work cross-functionally and lead group discussions to create feature requests for product iterations based on customers' business and technical requirements with engineers, product managers and support staff to drive product and process improvement.
> Collaborate with Customer Success Team in preparing business reviews quarterly and identifying plan cross-sell & upsell opportunities.
> Manage the onboarding process for new clients from sales handover to configuration to training, ensuring the platform is rolled out at the earliest.
I have studied Automobile Engineering