Corning Optical Communications, Berlin — B2B Customer Care and Communications Coordinator
January 2021 - PRESENT
-Preparing purchase orders and quote queries for B2B accounts in the markets UK, Ireland, and Middle East/North Africa, using SAP and CRM
- Handling customer requests for things such as shipping and delivery documentation, replacements and returns for damaged items, questions about lead times or delayed shipments
- Providing quotes, filling out purchase orders
- Advising clients regarding which Corning products best suit their needs
- Coordinating communication between clients, warehouses, and shipping, as well as with the pricing and sales teams
- Maintain weekly report logs of open orders and shipment statuses
Zalando, Berlin — Logistics and Communications Coordinator
January 2021 - December 2021
-Handle communications between German and UK, France, Italy, and Nordics based warehouses, customer care departments, and shipping firms, including providing updates on issues such as delays caused by traffic issues or customs issues, or customer care outreach to customers
- Translate communications between German-speaking departments and warehouses, and English-speaking shipping partners and warehouses
- Maintain a daily data log of events in the UK and Nordic markets
- Training of new team members
- Use SAP to keep track of warehouse stock and shipments
Concentrix, Berlin — Advertising and Sales Coordinator
August 2020 - January 2021
- English-language sales for English-speaking merchants using social media in the UK, USA, Ireland, and Nordics
- Outbound customer acquisition, with cold-calling
Sykes, Berlin — B2B Customer Service and Success
Sept 2019 - August 2020
-Provide prompt, friendly service per telephone and email for customers from English-speaking markets. Provide customer consulting and solutions for a wide range of issues, ranging from product malfunctions, to shipping issues, to payment and ordering issues.
- Handle B2B orders and communications with collaborating companies, using phone, chat, and email
- Training and assisting new team members
- Communicate with private customers over phone, cat, and email
