Customer Support and Logistics Worker in Berlin
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Customer Care, Logistics, Translator, and Sales worker. Based in Berlin, Germany
-Handling customer requests for things such as shipping and delivery documentation, replacements and returns for damaged items, questions about lead times or delayed shipments
-Providing quotes, filling out purchase orders
-Advising clients regarding which Corning products best suit their needs
-Coordinating communication between clients, warehouses, and shipping, as well as with the pricing and sales teams
-Maintain weekly report logs of open orders and shipment statuses
-Translate communications between German-speaking departments and warehouses, and English-speaking shipping partners and warehouses
-Maintain a daily data log of events in the UK and Nordic markets
-Training of new team members
-Use SAP to keep track of warehouse stock and shipments
-Outbound customer acquisition, with cold-calling
-Handle B2B orders and communications with collaborating companies, using phone, chat, and email
-Training and assisting new team members
-Communicate with private customers over phone, cat, and email
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