Sherwin Byju

I am a dedicated and ambitious student currently pursuing a Masters degree in International Business Administration at Europa University Viadrina. With a passion for global markets and cross-cultural management, I am committed to understanding the complexities of international trade, finance, and strategic business operations.

My academic journey has equipped me with a strong foundation in key business disciplines such as international marketing, global supply chain management, and financial analysis. I have also gained practical experience through internships at multinational companies, where I assisted in market research, developed business strategies, and supported cross-border projects.

Fluent in English and proficient in various business software tools, I thrive in multicultural environments and am keen on leveraging my skills to contribute to dynamic global teams. My goal is to bridge the gap between theoretical knowledge and practical application, driving innovation and growth in the international business landscape.

I am enthusiastic about the opportunities and challenges presented by the global business arena and am eager to make a meaningful impact in this field.

HDFC Bank Pvt. Ltd.

Personal Banker ( Classic Portfolio)

Kerala,India.

10/2023-04/2024

Customer Relationship Management

• Successfully managed a portfolio of retail and corporate clients, providing personalized banking solutions and services.
• Conducted regular client meetings to understand their financial needs and offer suitable banking products, enhancing customer satisfaction and loyalty.
• Resolved customer queries and issues promptly, ensuring a high level of service quality and customer retention.

Sales and Marketing:

• Achieved and exceeded sales targets for banking products such as savings accounts, loans, credit cards, and investment products.
• Analyzed market trends and customer feedback to identify opportunities for cross-selling and up-selling.

Financial Analysis and Reporting:

• Assisted in the preparation of financial reports and analysis for senior management, providing insights into branch performance and profitability.
• Monitored key financial metrics and implemented corrective actions to address any deviations from targets.
• Conducted risk assessments and due diligence for new credit applications, ensuring compliance with regulatory and internal policies.

Project Management:

• Led and participated in various bank-wide projects aimed at improving customer experience and operational efficiency.
• Collaborated with cross-functional teams to implement new banking technologies and digital solutions, enhancing service delivery and customer convenience.
• Managed timelines, budgets, and resources effectively, ensuring successful project completion within scope and on time.

I hold a Bachelor's degree in Commerce, graduating with a CGPA of 7.3 from Mahatma Gandhi University, Kerala, India.My undergraduate studies provided me with a strong foundation in key areas such as accounting, finance, marketing, and business management. Building on this foundation, I am currently pursuing a Master's degree in International Business Administration at Europa University Viadrina,Frankfurt Oder,Germany where I am deepening my knowledge of global business strategies, cross-cultural management, and international trade.