Silvestro Retto

ComOps Application Engineer, responsible for preliminary engineering and quotation of actuation packages for isolation and control valves (oil & gas, general industrial applications) for new installations and MRO (for EMEA region, with major focus on the Italian market), across Flowserve's portfolio of actuators from FCD (Automax, Limitorque Fluid Power Systems in Mezzago plant, Italy)

Application Engineer at Flowserve (2023-10 – 2025-12)

ComOps Application Engineer, responsible for preliminary engineering and quotation of actuation packages for isolation and control valves (oil & gas, general industrial applications) for new installations and MRO (for EMEA region, with major focus on the Italian market), across Flowserve's portfolio of actuators from FCD (Automax, Limitorque Fluid Power Systems in Mezzago plant, Italy)

• Reviewing project specifications performing necessary equipment selection and/or modifications to achieve project specific requirements
• Flow control systems, pressure and fluid handling solutions
• Coordination with multiple internal and external stakeholders
• Responding to technical queries from customers, scope review, development proposal
• Pricing analysis
• Final negotiations with customers and order acquisition processes
• Assisting in development of project sales strategies, performance gap analysis versus competition, strategic exceptions, leverage of the company's relationship with channel partners, valve OEMs and end-users

Order Management Specialist at Bio-Rad (2023-04 – 2023-09)

• Managing orders for the Italian regional market through multiple ERP systems
• Focusing on the transactional success for the order entry and its quality
• Contributing in identifying and implementing process improvements with sales and operations

Customer Service Representative at Bio-Rad (2022-10 – 2023-03)

• Supporting customers and sales teams in the Italian regional market (responding to customers' inquiries via phone and email)
• Enhancing customer experience through accuracy and responsiveness
• Contributing in identifying and implementing process improvements
• Issuing credit/debit notes for invoicing corrections and compensations

Junior Project Engineer - CAD Technical Designer at Naval Interior S.r.l. (2019-10 – 2022-09)

• Project technical management and contract planning, providing technical support for shipyard activities
• Materials procurement, relations with suppliers for optimal materials selection and procurement, coordinating with internal and external stakeholders
• Economical evaluations
• Revising technical drawings, detecting critical issues (functional, safety related, regulator standards compliance) in the projects, studying and providing technical solutions to the shipowner/architects, being the key contact with the final client

Naval Architecture and Marine Engineering – University of Messina