Sunny Rathod

 Independently performed service, maintenance, and repair work on over 130 systems per month (PCs, Laptops), resulting in 97% customer satisfaction.  Set up and maintained 10 computer labs, including configuration of Wi-Fi and LAN/WAN infrastructure.  Solutions-oriented troubleshooting and systematic documentation of all work performed.  Prioritized 30 support tickets per week to meet SLAs on time.  Implemented asset tracking systems for inventory management.

 Independently performed service, maintenance, and repair work on over 130 systems per month (PCs, Laptops), resulting in 97% customer satisfaction.  Set up and maintained 10 computer labs, including configuration of Wi-Fi and LAN/WAN infrastructure.  Solutions-oriented troubleshooting and systematic documentation of all work performed.  Prioritized 30 support tickets per week to meet SLAs on time.  Implemented asset tracking systems for inventory management.

1. B.Sc. Information Technology
2. AWS - Basic to Intermediate