Suzana Ishihama

Dynamic and multilingual International Logistics Assistant with background in Customs Clearance and Logistics operations. Holder of a Business Administration degree with a specialization in international trade, committed to continuous learning and leverage academic knowledge to excel in the field of International Logistics. Strong communication and problem-solving abilities to contribute to the success of cross-border business activities.

Thrives in dynamic, high-pressure environments, demonstrating exceptional teamwork and interpersonal skills

Warehouse Assistant at Pandora EMEA Distribution Center GmbH (2024-11 – 2024-12)

Warehouse operations and order fulfillment

• Picking and packing of jewelry
• Ensure that the correct parts are shipped
• Working with the handheld scanner

International Logistic Assistant, CRC Agent at Flash Global (2022-01 – 2024-12)

International logistics assistance and customs clearance operations

• Provided bilingual customer service experience handling questions about orders status, shipping and tracking by e-mail and over the phone
• Monitor urgent orders (real time) through contact with partners and carriers, which require constant communication with the customer
• Answered customer inquiries, placed manual orders and processed returns of defective parts (Reverse Logistics)
• Track and monitor delivery status of domestic shipments
• Ensure compliance with performance KPIs established by the company
• Monitor and maintain inventory levels, ensuring accurate records and availability of necessary items

Import Assistant at Christovam B. Martins Assessoria Aduaneira (2014-01 – 2018-12)

Import customs clearance and logistics coordination

• Monitor and coordinate import activities
• Prepare and Conference of shipping documentation, maintaining compliance with Brazilian laws and customs regulations
• Utilized logistics software to manage, monitor and track shipments from origin to final destination
• Communication with customers, suppliers, and vendors on issues related to shipments and customs
• Checked and analyzed product details and tax classifications using Mercosul Common Nomenclature (NCM)
• Managed the issuance of import licenses for ANVISA (National Health Surveillance Agency) and monitored associated petitions
• Registration of Import Declaration to Federal Revenue of Brazil (RFB)
• Keep the customers updated on status of shipment
• Coordination of domestic delivery to end customer after custom clearance

Catering Assistant at Student Exchange Program (2018-01 – 2022-12)

Hospitality and customer service in multicultural environment

• Worked over 3 years as Catering Assistant improving customer service and hospitality skills
• Gained valuable knowledge and experience performing tasks in a multicultural work environment

Master in International Logistics and Transportation – University of Europe for Applied Sciences, Hamburg (2024-01)

Bachelor of Business Administration in International Trade – University Sao Judas Tadeu, Sao Paulo (2013-01 – 2016-12)

Bachelor of Business Administration in International Trade – IBAT College, Dublin (2018-01 – 2019-12)