Umer Farooq

Hardworking and reliable professional with experience in warehouse logistics, customer service, and hotel guest services. Skilled in managing inventory, handling billing, and assisting guests with check-ins, reservations, and food service. Good at using digital tools and ERP systems to keep things organized and efficient. A team player who works well under pressure and always focuses on improving processes and customer satisfaction.

Shift Leader - Loco Chicken - Berlin

• Supervised daily restaurant operations and ensured smooth workflow.
• Led, trained, and motivated staff to deliver excellent customer service.
• Managed shift schedules, task allocation, and team performance.
• Monitored inventory levels, conducted stock counts, and reduced wastage.
• Ensured compliance with hygiene, health, and safety standards.

Front Office Desk & Guest Service Assistant - Side Crew GMBH - Berlin

• Welcomed guests and provided information on hotel facilities and local attractions.
• Coordinated with housekeeping and maintenance for room and facility upkeep.
• Handled guest inquiries, complaints, and special requests professionally.
• Managed check-ins, check-outs, reservations, and billing.
• Served food and beverages while ensuring hygiene and top service standards.

Verkäufer Sales Person - Brotmeister Steinecke - Berlin

• Greet and assist customers with bakery product selections.
• Operate cash register and handle payment transactions.
• Prepare and present fresh baked goods and snacks.
• Maintain cleanliness and hygiene in the sales area.
• Refill display counters and manage product rotation.

Warehouse Assistant - Picnic GMBH - Berlin

(2023-01 - 2025-12)

• Verified item quality and accuracy before dispatch.
• Managed inventory labeling and stock rotation.
• Maintained warehouse cleanliness and organization.
• Assisted in optimizing delivery routes for efficiency.
• Ensured compliance with safety regulations.

Stock Keeper Executive - Massimo Dutti AZADEA GROUP - Bahrain

(2021-01 - 2022-12)

• Optimized inventory levels to support sales and ensured accurate stock movement between store and distribution.
• Maintained product availability, a clean warehouse, and compliance with safety standards.
• Assisted sales associates in showcasing all sizes and styles for customers.

Lead Account Manager Operations - Care Cloud MTBC - Pakistan

(2019-01 - 2021-12)

• Ensured accurate and timely billing for medical claims.
• Coordinated with management to resolve complex billing issues.
• Handled client complaints and provided effective solutions.
• Managed MTBC Soft reports for operational tasks and data analysis.

MSc - Data Analytics - Berlin School of Business and Innovation

Masters in Business Administration - MBA - Berlin School of Business and Innovation (2022-01 - 2024-12)

Bachelors In Business Administration - BBA hons - Hazara University (2012-01 - 2016-12)