SAP SD - SM ASSOCIATE TEAM LEAD at ACCENTURE SOLUTIONS (2023-07 – 2026-03)
Application Development and Support for F. Hoffmann-La Roche A. and Fresenius (Life Sciences and Pharma)
- Worked closely with business users to support end-to-end Service related billings, installation and deinstallation Workorders, equipment master data, handling issues in sales orders, deliveries, and billing, STO's, Intercompany Scenarios, Returns, Inhouse repair orders.
- Actively handled daily support tickets (P1–P4) and ensured timely resolution while keeping users informed.
- Worked on service-related processes like repair and work orders, understanding how they integrate with SD billing.
- Collaborated with the technical team to implement enhancements and bug fixes.
- Supported interfaces and IDocs, checking failures and reprocessing them to ensure smooth data flow between systems.
- Coordinated with cross-functional teams (FI, MM, PP/WM, Basis, Sales force, Middleware(Mule), PI, ABAP) whenever issues were impacting multiple areas.
- Contributed to improving support by identifying patterns in issues and suggesting better ways to handle them.
- Worked on brownfield implementation roadmap activities for SAP S/4 HANA.
- Studied and analyzed business workflows to design solutions, including As-Is and To-Be analysis and fit-gap analysis.
- Prepared blueprint and RTM documents through detailed client discussions.
- Used Solution Manager extensively for functional and technical specifications, solution design, and configuration documentation.
- Handled configuration changes based on evolving requirements and prepared functional specifications for ABAP developments.
- Worked on baseline configuration and RICEFW objects.
- Performed end-to-end hands-on sales process configuration.
- Handled unit testing for RICEFW objects and interface testing.
- Prepared data migration solutions for customer, material, and condition records.
- Led SIT for SD sales scenarios involving legacy systems and EWM integration.
- Maintained cutover tasks before go-live and supported business users during UAT in the S/4 HANA system.
SAP SD - SENIOR ANALYST at INFOSYS LIMITED (2019-09 – 2023-07)
Production Support and S/4 HANA Implementation projects for Novartis and JCI
- Ensured timely closure of support tickets while meeting SLA commitments across priorities.
- Handled P1, P2, P3, and P4 priority tickets for SAP SD.
- Coordinated with the ABAP team for logic changes, bug fixes, and functional specification documents.
- Resolved issues related to sales, deliveries, billing, pricing, credit management, and master data.
- Worked on determination, listing and exclusion, availability check, transfer of requirements, contracts, consignment, output determination, and master data issues.
- Supported integrations with MM, FI, APO, PI, PP/QM, ABAP, Basis, BI, and applications.
- Worked on intercompany process, third-party process, and credit approval process.
- Performed necessary SAP SD configurations.
- Involved in UAT testing for end-to-end scenarios and standalone scenarios.
- Supported EUT and KUT trainings and prepared WalkMe guides and PPT documents for end-user reference.
- Worked on condition techniques in pricing determination, revenue account determination, and output determination.
