Visuwalingam Somalingam

Experience in working for customer-focused businesses with strong problem-solving abilities and excellent communication skills. Skilled in configuring and troubleshooting multiple vendors' network devices

I am always interested in identifying problems, using a structured methodology, and solving problems. Learned the described framework approach through academic qualifications which includes Bachelors in Mathematics and a Masters in Business Administration

Recently have developed a great interest and a strong passion for the field of networking, which leads me to complete two major vendors’ associate-level certifications – CCNA and JNCIA

I have experience in configuring, troubleshooting, and monitoring various network devices. Have in-depth knowledge of OSI and TCP/IP Suite, along with a great understanding of different layer protocols. I am familiar with the network monitoring tool Wireshark and currently learning Linux and Python

Network Support Engineer

• Network Support Engineer level 1 work for multiple vendors Cisco, Juniper, Arris through testing various network devices including routers, switches, firewalls and optics
• Create Service Provider lab for customers testing - includes building Chassis, patching Ethernet and fibre optic cable
• Configure routers and switches in Service Provider lab for customers testing 
• Preparation of Cisco Supervisor Card, Line Card and Juniper Routing Engine for SLA site visits, includes upgrading software image and firmware, upload Slax scripts
• Update and document all lab equipment and cabling, rebuild racks with any equipment that is needed for daily testing
• Provide configurations for all devices so that the lab is one network and is manageable from anywhere in the lab
• Using Remedy Ticketing System, analyse the problem of multivendor parts in production, imitate the same behaviour in the lab to identify the error and troubleshoot
• Successful troubleshooting will be documented and communicated to the team using Remedy Service Management tool
• Raising Return to Manufacturer Authorisation (RMA) for faulty items using multivendor RMA process, includes Cisco RMA, Juniper RMA and Arris RMA
• Pre-staging of routers and switches using CLI and GUI to deploy in customer premises
• Provide training to apprentice
• Work closely with engineering teams and project managers to ensure all work required from the department is carried out within allocated time and to the required standard
• Experience in working with,

Juniper – EX Series, SRX Series, MX Series, PTX Series

Arris – E6000

Aruba – 2930M Series

• Cisco Certified Network Associate (June 2022)
• Juniper Networks Certified Internet Associate (December 2022)