Walace Rodrigues Viana

Native Brazilian Portuguese speaker with fluent English and international professional experience in Brazil, Portugal and Germany. Experienced in direct client support, written digital communication, scheduling and independent work. Reliable, proactive and detail-oriented, with strong cross-cultural communication skills and confidence using digital tools. Seeking a fully remote email and chat customer support role with a strong focus on clear, professional and helpful written communication.

Personal Trainer at Alpha Club Neufahrn (2024-01 – Present)

• Supported clients individually, answered questions clearly and maintained professional ongoing communication.
• Used digital tools for client communication, appointment scheduling and training-plan organisation.
• Adapted support to individual needs while remaining reliable, organised and service-oriented.

Self-Employed Personal Trainer at Self-Employed (2021-01 – 2022-12)

• Managed client communication, scheduling and services independently in a freelance setting.
• Built strong client relationships through responsiveness, clear communication and dependable follow-up.
• Developed strong self-management, responsibility and time-management skills.

Professional Football Player (2013-01 – 2020-12)

• Worked in international professional environments requiring discipline, teamwork, reliability and consistent performance.
• Adapted successfully to different cultures, teams and communication styles.

German Language & Integration Course – Germany (2024-01 – 2024-12)

Delegate Training Certificate in GWO – Global Wind Organisation (2020-01 – 2021-12)

High School Diploma – EEB Gov. Ivo Silveira (2013-01 – 2013-12)