Administrative Assistant at Assistance Manpower Agency (2019-07 – 2019-10)
Assisted community members with Internet and use of Microsoft Office, Word, Printers, and Customer Service.
- Collaborated with colleagues to deliver customer relations support and guidance in a fast-paced environment.
- Demonstrated multitasking abilities and maintained a positive attitude while managing diverse administrative tasks.
Technical Support Representative at Expert Help (2012-07 – 2016-12)
Resolved technical issues for customers using remote support tools and troubleshooting techniques for high-speed internet services.
- Provided timely and accurate responses to customer inquiries via phone and email, leveraging excellent communication to ensure an exceptional customer experience.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience with focused problem-solving.
Sales Associate at Wal-Mart Supercenter (2007-04 – 2009-08)
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
- Collaborated with team members to restock shelves, improving inventory management and availability.
- Monitored sales floor activities to ensure compliance with company policies and safety protocols.
- Analyzed sales trends to recommend adjustments in inventory practices for increased profitability.
- Built relationships with customers to encourage repeat business.
Sales Cashier at Fulton Pockets (2008-05 – 2009-04)
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through regular reconciliation and audits.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout workflows during peak hours.
- Developed and maintained strong customer relationships, fostering loyalty and repeat business.
Sales Cashier at Q-Mart (2006-05 – 2007-04)
- Greeting guests, providing friendly, fast service, and handling transactions accurately at the register.
- Implemented inventory management practices to reduce stock discrepancies.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
- Inventory management, following safety protocols, and participating in store initiatives.
