Product Communication & Marketing
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Product Development Specialist | Nov. 2021 – Sept. 2023
Product Research - Resolved customer issues through targeted market insights
Quality Control - Validated pre-production drawings for manufacturing precision
Visual Coordination - Aligned product descriptions with catalog imagery
Digital Optimization - Enhanced catalog effectiveness via graphic design software
Market Intelligence - Identified trends to strategically expand product lines
Documentation - Managed ERP systems for accurate development records
Product Communication - Developed new product announcements for company website
End-to-End Trade Account Manager | July 2019 – Nov. 2021
Customer Communication - Managed inquiries, delivery updates & marketing event coordination
Customer Support - Resolved complaints & provided comprehensive after-sales service
Order Management - Verified pricing, discounts & product details for email orders
Order Fulfillment - Processed orders with precision, ensuring specifications & timely delivery
Cross-functional Collaboration - Optimized team efficiency across sales, marketing & logistics
Documentation - Maintained systematic filing & reporting for sales records & financial tracking
Product Research, Quality Control, Visual Coordination, Digital Optimization, Market Intelligence, Documentation, Product Communication, Customer Communication, Customer Support, Order Management, Order Fulfillment, Cross-functional Collaboration, Documentation
Master of Arts German Business Culture & International Management | HTW Dresden | Oct. 2023 – Now
Bachelor of Arts in Commerce | National Open University | Feb. 2019 – June 2023
Bachelor of Arts Foreign Languages and Literature | National Chung Cheng University | Sept. 2014 – June 2018
